Update: this guide is outdated, as EA has once again changed their help system. Use this link to contact Pogo:
Here are some helpful tips: depending upon what you choose for the dropdowns, the system will give you a selection of different contact options (live chat, email, call me, or Answers HQ). You might get pointed to Answers HQ — their member-driven support forum where you have to post your problem publicly — if that doesn’t appeal to you, just back up and choose a different option from the dropdown until you get another option such as Chat, Get a Call, or Email.
If you get the option to “Get a call” from an EA advisor: take it! Their representatives are very helpful over the phone.
Here is a step-by-step guide to get help Pogo’s customer service via Live Chat or Email. There is no longer a Pogo Help phone number.
- Use this direct link to access Pogo’s Help site.
Alternately, you can reach this page by clicking Help at the of any Pogo page, then look for EA Help in the right sidebar under “Additional Resources” and click on “Contact Us”.
- This is what the EA/Pogo help interface looks like (if you do not see something like this, you may need to start at step 3):
Click on Next. You may have to scroll down to see the orange button.
- On this screen you’ll provide a two pieces of information to help route you to the correct representative:
Under “We just need a few more details”, use the “Select a topic” dropdown to pick a related topic. If you are unsure, choose “General Questions”. Type in a few words in the “Please tell us a little more about your issue” box — you don’t need to be very detailed here, a few words like “Scrabble won’t load” or even one word like “Java” will suffice. Click Next.
- You will then see an Origin-branded page:
Origin is EA’s digital distribution system and it handles the logins for all of EA’s properties (like Pogo help). Click “Login to Origin” and enter your Pogo username and password in the pop-up and then click Login. Do not use your email address to log in. Also, unless you are seeking help because you are locked out of your Pogo account, you do NOT need to create a new account on Origin to get help.
If this step does not work for you and you have previously disabled 3rd party cookies in your browser, you must allow 3rd party cookies for Origin.
At this point you may be asked to merge your “EA account” with an “Origin account” — follow the steps on the pop-up window to proceed. If it prompts you to use a new username, go ahead and pick one — you won’t lose your Pogo username, the new one will just identify you at Pogo (EA/Origin) Help.
- You made it! This page will show you the available Help options — Live Chat, Email, and/or Answer HQ:
The contact options shown on this screen are determined by the selection you made for the topic in step 3 above. Email is not available for some topics. Live Chat is not available for “Report Cheating/Harassment”.
Note: Live Chat is a Club Pogo feature — if you are not a Club Pogo member you will not have the option to Live Chat with a Pogo representative.
Select Live Chat to be connected to a Pogo representative or Email to send in a report of your issue that will get a response via email. Be aware that if you choose to use EA’s “Answer HQ” to ask your question, it will be posted on the web, in a public searchable forum. Do not include any personally identifying information such as your email address or your phone. To be safe, just use Email or Live Chat instead.
Give this link to your friends who need help: