I have 8 different premium backrounds that will not show up in my closet. Many of the others are fine. Tried to write to pogo but their page is all wacky. Any help?
Annie, just like you would a “misplaced” item at home, do a systematic search. If they are not under “backgrounds” go through your ALL MY ITEMS tab. Depending on how recent/old they are you might have to go through several pages. If that fails, go to your GEM TRANSACTIONS PAGE and take that to CS…they SHOULD give you a refund. It’s worth a shot! Hope this helps..and GL finding your backgrounds.
Annie, have you clicked the tab option that says “My Items” while you are in the Background category? There are two tabs for each category: the “All items” (default) and “My Items.” If the backgrounds you are looking for are no longer for sale, or were Game Award items, etc., you need to click on the “My Items” tab to find them.
After you click on “My Items,” there are three ways to sort your own items: by name, by cost or by release date. The default is by name. I usually click on release date if I know I got the items recently to try to help make the search a little quicker.
I had the same problem tonight. I wanted to look at my old Christmas backgrounds and there were hardly any there. I went to “All” backgrounds and went through each one. There were my backgrounds that I bought, they said “put on” under them. I don’t know why they aren’t in my closet, but at least they are still there.
Annie, just like you would a “misplaced” item at home, do a systematic search. If they are not under “backgrounds” go through your ALL MY ITEMS tab. Depending on how recent/old they are you might have to go through several pages. If that fails, go to your GEM TRANSACTIONS PAGE and take that to CS…they SHOULD give you a refund. It’s worth a shot! Hope this helps..and GL finding your backgrounds.
Annie, have you clicked the tab option that says “My Items” while you are in the Background category? There are two tabs for each category: the “All items” (default) and “My Items.” If the backgrounds you are looking for are no longer for sale, or were Game Award items, etc., you need to click on the “My Items” tab to find them.
After you click on “My Items,” there are three ways to sort your own items: by name, by cost or by release date. The default is by name. I usually click on release date if I know I got the items recently to try to help make the search a little quicker.
Hope that may help.
I had the same problem tonight. I wanted to look at my old Christmas backgrounds and there were hardly any there. I went to “All” backgrounds and went through each one. There were my backgrounds that I bought, they said “put on” under them. I don’t know why they aren’t in my closet, but at least they are still there.