Hi I was up to at least rank 15 or 16. I obviously have my rank 10 badge in my album. I haven’t played for a few months and today I noticed my ranks have reset to 1/50!!! Very very upset. Will it go back or not. Tried to report it but Origin says its having technical difficulties at the moment. This happened to me in plants versus zombies but I was ranked out and love the game so wasn’t bothered about it. I am bothered about Bejeweled twist as it took ages to get up that far! Thank you in advance for replies.
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Going to Pogo customer service or emailing the editor are your 2 options.
You have to use your regular email (not Pogo mail) and send it to editor@pogo.com
Good Luck!
Thank you moms. I have emailed the editor from my normal email account and await a reply!
You may not get a personal reply, but they will pass it onto the person or department that can look into the problem. If you look at the question above yours you will see that it happened to someone else in another game yesterday too.
You’re very welcome.
Hello Pnatasha272, I had this happen to me in Pogo Addiction Solitaire. I was rank 19, as the rank was getting ready to click to rank 20, I watched as the rank number reset itself to rank 1. Needless to say I was upset. I contacted EA Help and was told their was nothing they could do, that they have no way of setting, resetting someone’s rank, to just start over again. I wasn’t happy about this, but, it was all i could do. I did indeed lose 20 ranks! So sorry this happened.
rexy – That is normally the line that the customer service reps put out there, but if you persist, or email the editor, you may have better results. Just recently a friend had their ranks restored. They had been at rank 50 and had all their badges, so there was enough proof that it was a Pogo error. It was in a game where you can’t reset your stats. They were restored to the high 40’s, not to 50, but a lot better than having to start over.
If it’s a game where you can reset your stats there is always the question (according to Pogo, not me) of the person, or someone in their account, that reset them on purpose.
I would try again, unless you have already ranked yourself back up to rank 10. Since that is the only rank badge you had, that is probably as far as they would go.
Well I spent an hour on the live chat only to be told “how much fun it will be to rank up again” but that ultimately there is nothing they can do. Very very unhappy with this. I won’t bother with this game anymore as who’s to say it won’t happen again. :) It has put me off playing all the flash based games now and they are transeferring more and more over to flash! Had no end of trouble with flash games and for the first time in 9 years I am thinking on not renewing my membership now. I love pogo dearly but things have been going down hill the last few years and maybe its time to move on now. Thank you for all your replies!
They are changing all the games over to flash b/c of possible security problems with java.
I’m sorry that is what you were told. I would continue to correspond with the editor. You might have a better result.