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This question has been closed by the author.Pogo Help Page?


Another new wrinkle in the Help section, trying to contact CS. There’s now a Pogo Fax Page with a whole bunch of stuff. I somehow managed to find Talk to a Game Advisor and when I try to log in,I keep getting a Java error message. Anyone else? Why in the heck is Pogo making it so darned difficult to get help? Sheeeeeeeesh!

This is the error message:

javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated

    Answer from Karina
    posted 7 years ago

    Now I’m getting “Cannot get into Auth System”. Does anyone of this site’s crackerjack computer whizzes help with this please? I could be spending all day trying to reach them. Thanks so much.

    Answer from Lura
    posted 7 years ago

    The “Cannot get into Auth System” error is a problem on Pogo’s end.

    I’m recommending people try to use social media to contact Pogo right now (Facebook or Twitter), or if you don’t have one of those you can *try* to use the email address customerexperience@ea.com. But…fair warning: it’s not a publicized help email so I don’t know if you’ll actually get a response or not.

    Answer from Karina
    posted 7 years ago

    Lura, I followed you suggestion and emailed the above address. Here is the reply I got, basically telling me to go back to ea.help, which STILL comes back with the Auth System Error!!! What a waste of time and energy…this on again, off again Help Center JOKE!

    You’ve emailed us at an address that isn’t actively monitored or answered, but we want to make sure you receive help if you need it.

    For the best possible service in the quickest amount of time, please visit http://help.ea.com and log in with your EA account information. Once you’ve done so, you’ll be presented with easy and convenient means to contact our game experts, and they’ll do everything they can to get you back in the game!

    Sincerely,

    EA Customer Experience

    Answer from russ441
    posted 7 years ago

    why was the game help page removed from Badgehungrey

    Answer from Lura
    posted 7 years ago

    Russ: nothing has been removed. All of the info from the game help section is now listed under Game Help & Tips and Pogo Help & Info. More info:

    http://www.badgehungry.com/2012/05/30/exciting-changes-at-badgehungry/

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