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This question has been closed by the author.New help section…am I doing something wrong?

I checked the search briefly and saw nothing for this, so I figured I would check. I emailed the new (and incomprehensible) Pogo help on Friday. I waited and did not not received any email back, nor was my case updated with any notes on the site itself. So as far as I am aware, nothing has been done. Today I receive an email that my case is going to be closed if they don’t hear from me!

So, am I doing something wrong and they have responded to me? Or is this just yet another case of incompetance that is becoming so common at Pogo/EA?

    Answer from MomsBassetHound
    posted 7 years ago

    I would go back in and update your question, telling them that your problem had not been resolved.

    The reps handling the email are the same people that we dealt with before they changed the help system.

    Answer from Stef140
    posted 7 years ago

    Thanks Moms, I went ahead and did that right now. I am not sure what is going on over there to try and close something that they haven’t even responded to lol.

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