I finished a level and achieved Rank 33. But instead of “You have achieved rank 33” it set me back to Rank 3. My totals are all there but it says 10 of 1800 matches to next rank.which would be 4. I have my Rank 30 badge. I am devastated. Anyone have any suggestions, please..
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All you can hope for is that they reappear. Pogo does NOT adjust ranks on any game for any reason.
I’m closing in on level 110 and just hit rank 12, but that is what it should be on my account.
Sorry!!!
Thanks, Moms. Do you think it would help if I contacted customer service. I have screen prints of my 30 rank badge and stats that show I could not be at level 3.
HI Ann
I have just finished playing, the ranks are fine, but the game itself was starting to break up. I think it must be a Pogo Issue once again , good luck hope it works out for you.
Ann….
It doesn’t matter. They will not reset ranks for any reason. Someone I know had their stats reset by someone else and they had to start over. They had all the badges to prove that they had ranked out, but Pogo can not / will not adjust ranks for any reason.
Suz
The same thing has happened to me but I was only approaching Rank 10 and now I’m back at the beginning again. Still a bummer.
I was knock back to the beginning. My points stayed the same but all progress toward ranking up was started over. I have been so frustrated with Pogo on these games that I have stopped playing as much as I use to.
Good luck on your badges.
Same thing happened to me – but in Sushi Cat. I know my rank was 14, but somehow I got pushed back to rank 3. The response of Pogo Help was that my case would be reviewed and they would contact me via email in 7 days. Well, that never happened. I wonder if I’ll get the Rank 10 Badge AGAIN when I reach rank 10 AGAIN.