Is there a problem with Jewel Academy Level 389?

I went to Level 389 to take a look for you. Mine was fine, but I had already won it and passed to higher levels, so I couldn’t duplicate the problem you are having. Are you clearing the shaping tiles and also getting at least 1 star on that side star bar meter? You need to have both to win that level and move on to 390. Also, go check the Jewel Academy forum threads on Pogo since if others are having that problem, someone will probably have posted about it.
Good Luck!

Thank you, yes I checked forum and in Sept there was some that couldn’t get past it and said it was pogo problem.  I’ve been trying awhile.

I took another look and realized I also had a problem with 389 – I finally solved mine and moved on. It’s all right here – you have to get at least 1 star and the first star is high up on the bar, so you can win the game, but not have received a star. 
https://games-forum.pogo.com/viewtopic.php?f=354&t=205693&sid=2deeaf8238e461825a96974038342daa