My gem total on the home page is not showing. The 3 dots next to the gem are just flashing. I cannot add gems at this time.
I had those dastardly dots in the place of gems first thing this morning, but they did go away after a while and my gem total dam back. However, I attempted to purchase gems and got an error message, the same type I got when they had their sale in, I think it was August ( because I was threatening ea.help that I would not renew my club membership in Sept if they didn’t fix it and apply my missed extra gems from the sale, after sooooooo many attempts to fix the problem! ). Hopefully this is just a quick glitch and we’ll be ok by tomorrow.
When I was having my major problems, one of the more helpful ea.help reps said that I gave myself a double whammy when I tried to purchase so many times, as the system would block me after too many tries in a short time ( pretty sure it was 3 in one day ). At that point, have to wait 48 hours to try again, so if you’ve been trying, trying, trying…you may have to wait a couple days before trying again. Or, you can always contact eahelp to be sure, I’m no expert. Good luck…S
Purchased a badge earlier today and gem dots started but got the badge. Just tired purchasing an album on sale and got an oops system error please try again. Cleared my cache, cookies, etc. and exited. Just tried again and it went through and gem dots are still dancing. Maybe the system got overloaded from all the sales ending today and such.
Hopefully it will calm down and you will be able to get those gems to start shopping away :)
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