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Someone hacked my account and stole it, how do I get my Pogo account back?

April 13, 2014

Questions › Category: Pogo General › Someone hacked my account and stole it, how do I get my Pogo account back?
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papa_msspas asked 9 years ago

Wrote to POGO via their ‘origin’ setup, they have not done a thing. Both my wife’s & my account were hyjacked. They changed the passwords & the email accounts associated with them. At least a dozen emails sent to POGO, which go unresponded.

Question Tags: account, email
Lura Staff replied 9 years ago

Use this guide to contact Pogo:

http://www.badgehungry.com/get-help-pogo-live-chat-email/

Pay special attention to step 4 — this is one of the rare cases where you’ll need to create a new Origin account to contact them.

MomsBassetHound replied 9 years ago

You will need a Club Pogo account to access live chat. You obviously set up a new free account to email them. You will need a guest pass so you can get to live chat, or you can have someone from family or a friend that has an account to contact them on your behalf.

The better option, and the way I would do it is to email Bret, the Pogo editor. He will not see the email until tomorrow, but he will see that it gets to the correct person/department.

There is certain personal information that you will have to give them to prove that they are really your accounts. I know that your date of birth is one of those things. They may also ask for the last 4 digits of the credit card that you have on file, if you have one on file.

The good news is that they can not access your entire credit card number even though they have stolen your Pogo accounts.

You will need to use your regular email to contact Bret. His email address is editor@pogo.com

Good Luck!

MomsBassetHound replied 9 years ago

Forgot this information. This is the one time that they will need to talk to you on the phone. They will send you a special phone number and a special case number that will allow you to speak to a live person. That phone number will not be good for anything other than this special case.

If it were me I would put my phone number in the email that I would be sending to Bret. That may save you a little bit of time instead of having to wait for an email with the contact information.

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