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This question has been closed by the author.Why isn’t EA/Pogo up to date with the recent update of Java 7 update 65?


Per Pogo’s instruction I updated my Java, and I now cannot run any of the Java run programs. When will EA/Pogo resolve the issue with their coding?

    Answer from BattyJanice
    posted 4 years ago

    Susie_in_KC and MinuteMaed-

    Whoo Hoo! Glad it is working for you again! Hopefully that means Oracle got the Certificate issued and applied to the update! I’m in getting my chemo right now and on my laptop, so I don’t have all my Java tools in this computer to check Java games in detail. but I’ll check when I get home.

    Susie- rebooting after a complete shut down (not doing just a Restart) is how you start with a clean slate. It doesn’t matter how long your computer is shut down. 1 minute or 1 day, either way it has the same result. Not sure if that is what did it or not, but I always recommend to family and friends to shut down their computers completely when they are not going to be on it for long periods of time.

    I am hoping the fact that people are getting the security prompt means something has changed in the Certificate status! Hover, for folks who are running one of the older versions like 7u55 or 7u60- if it’s still working, stick with it until it stops working. If I hadn’t already done the upgrade and had no problems, after seeing all the issues, I wouldn’t update until I saw everyone saying the new update is working w/o problems. If it works, don’t change it yet.

    Answer from MomsBassetHound
    posted 4 years ago

    Hate to tell you this, but it’s not Pogo.

    I updated last night and have NO problem with any of the games. I got the pop up once, checked always allow, hit run, and my game loaded just fine.

    I’m running Windows 7 with Internet Explorer 10.

    Answer from BattyJanice
    posted 4 years ago

    I have to agree with Moms. I thought perhaps it was something with Pogo’s Tuesday maintenance being out of sync with the Java update, but after thinking about it a bit, it can;t be that. If it were, everyone site-wide would be unable to play if they did the update. I did the update, am on Windows 7, and using Chrome w/o and issues with Java games.

    I am tending to think this is a Java settings issue (your settings are off somewhere), or an OS issues. People are saying they cant p;lay Java games after the update, but are not saying what OS they have, or what browser and version of said browser they are using. I wonder if most folks having this issue are using windows 8 or 8.1, or Windows Vista or earlier. I have been in touch with my contacts at Oracle, and they are not aware (or admitting to being aware) of any issues yet with the new update. But since it is only a few days old, they may not have gotten reports in from any other Beta testers or other people.

    If anyone else is having this problem, can you please post what OS you have, what browser and version of browser you are using, so I can give more details on the issue to Oracle?

    Answer from bjvs1118
    posted 4 years ago

    65! I only have v7u60 from the last update and I’m playing without any problems, should I update ?

    Answer from BattyJanice
    posted 4 years ago

    @bjvs1118-
    If Java games are working fine for you with update 60, I would not update just yet. Since so many people seem to be having issues with Java games since this latest update, and Pogo is working on trying to figure out why. stick with what you have if it is working. The latest update is working fine for me, but since I can’t duplicate the issue, I can”t even start to figure out why it is happening.

    Answer from beyechonjr
    posted 4 years ago

    i have vista.. and use ff mostly.. have java 7.51…and since everything is working ok.. i always wait to update until things no longer work and i have to.. by then any bugs seem to be worked out.. im from the old school if it aint broke dont fix it.. used to and always caused myself so many problems..

    Answer from MomsBassetHound
    posted 4 years ago

    I agree 100% with Janice. If what you have is working do NOT fool with it.

    Answer from robero45
    posted 4 years ago

    I updated to 65 and cannot open games on chrome, firefox, or internet explorer. Message is to update java and this is what I did to get to not being able to open games. Java says I have the latest verson and that older versions have been eliminated. Now what?

    Answer from jeswanawin
    posted 4 years ago

    I followed the update instructions from Pogo and I can’t open any Java run games in firefox. IE seems to be working but I chalked up all the problems to Windows 8.1.They obviously haven’t worked out all the bugs yet. Big surprise

    Answer from BattyJanice
    posted 4 years ago

    Ok. Chugged some coffee, and actually got a reply from a contact at Oracle. Also saw the same thing in threads on the Games Forum, and in the News Comments section about this….

    apparently the Certificate(s) for this update (which basically tells Java security that the version is safe…), is/are missing on the update. Which would cause Java to think launching would be an unsafe risk to your computer. Not sure if certificate(s) are missing only for Pogo’s use of Java, or if Oracle goofed big time and forgot to certify the new version completely for everyone. Either way, it’s the problem.

    So why is it working for some of us and not others? Best educated guess… a setting or 2 are off. The setting I think may be triggering this is one found on your Java Control Panel, under the “Advanced” tab.

    First, scroll down to “Secure Execution Environment”. Make sure the first box “Allow user to grant permissions to signed content” is checked. Scroll down to “Mixed code (sandboxed vs. trusted( security verification. Make sure the second box “Enable- hide warnings and run with protections” is checked. Next- “Check for certificate revocation using”- check the last box “Both CRL’s and OCSP”. If you scroll down further, you’ll see “Advanced Security Settings”- I have all boxes checked under that heading, and have the setting on the Security tab set to “High”. Be sure to click the “Apply” button at the bottom of your Java Control Panel after making change, or they will not take.

    I did go to BJC, and checked my Java console and did see a huge list of security checks that indicate the Certificate(s) Pogo has or does not have for this update is what the issue is. The game loads fine and plays fine for me on Windows 7, in Chrome, IE 10, FF, FF Beta, and AOL Browser using these settings. The Certificate has to be reissued/added by Oracle for Pogo, so that may take a day or 2. But with the settings I use, the expired or missing certificate(s) are “found” and “authenticated”, allowing the games to load and play. Hopefully this will fix the issue for most people if not everyone. Hopefully…

    Answer from robero45
    posted 4 years ago

    BattyJanice,
    Thanks, but I did exactly as you said, but the game still does not load and says that I need latest version which I loaed (65) in the first place to cause the problem. Now what? Just wait for Pogo (EA) to fix it?

    Answer from MomsBassetHound
    posted 4 years ago

    Janice – I heard thru the grapevine that the same problem is occurring on other game sites, so it’s not just Pogo that got forgotten.

    Answer from BattyJanice
    posted 4 years ago

    Ugh. @robero45- Pogo can’t fix it. If the certificate is missing, Oracle has to fix it. Hopefully they will do it more quickly than usual.

    Thanks for the info Moms.

    Sorry the settings changes did not work. If you want to try another route, try uninstalling Java completely and re-installing an older version (people are saying 7u55 works best) here:
    http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase7-521261.html

    You want Java SE Runtime Environment, not the Server or Developer kits.

    Answer from BattyJanice
    posted 4 years ago

    Almost forgot- spoke with someone tonight who did the update, and got the security pop-up. After clicking it, all Java games worked. It may be worth going to your Java Control Panel and clicking the “Restore Security Prompts” button at the bottom of the Security tab. Be sure to click the Apply button to be sure it takes… if your Apply button still has black text, it did not apply changes. It should be greyed out if it took. Then try going to Pogo and playing a Java game. If you get the security warning pop-up, click the box at the bottom to allow all… hopefully that will allow Java games to load. You may want to reboot your computer before doing so too, to start with a fresh slate. Just suggestions, since mine is working and I did not have to d anything, I can;t say for sure if this will work.

    Answer from bjvs1118
    posted 4 years ago

    ….I needed to update to 65 late last night (luck ran out on 60 lol),
    so far {fingers crossed} everything is working fine on both IE and Fox,,, no pop ups, everything loads, no warnings etc….
    W7 IE10

    Answer from Susie_in_KC
    posted 4 years ago

    Snap! I had to update to complete one of the dailies today. Now I can’t play java-based games after updating. I’ve tried on Firefox and IE 11 on Windows 7. I have tried BattyJanice’s idea on the Java Control Panel so I’m going to try again. I’ll let you know.

    Answer from 1smwfg
    posted 4 years ago

    I can’t play Java games on Pogo since I updated to Java 65. (If this makes sense.) I have… Internet Explorer 64 bit, Windows 7 64 bit, 64 bit OS. Now my Java is 32 bit. Can that be my problem?

    Answer from MinuteMaed
    posted 4 years ago

    Well, in the middle of the game I was playing a prompt for “need to” upgrade Java pops up…and naturally Pogo wouldn’t lie to me about anything so I ( like the fool I am ) did….and wanna guess where this sad tale is leading?”….I am so frustrated…I have done all of the “install” “uninstall” “re-install” suggestions and I STILL cannot get any of the games…and naturally, I am about half way completed on this weeks badges….I have windows 7 …if you have any pull with the BIG GUY upstairs….please ….drop him a hint….thanks….

    Answer from 1smwfg
    posted 4 years ago

    Need to edit my post to clarify I have IE 11 my last post.

    Answer from Susie_in_KC
    posted 4 years ago

    Janice, I did everything you suggested and no go. I know it’s not Pogo. I just wanted to let you know. I thank both you and Moms for all the support that has been provided in this thread.

    Answer from Judi
    posted 4 years ago

    Java 65-20 is not working with VISTA. Other operating systems seem to be OK.
    Pogo is aware of the problem and someone from EA is supposed to call me shortly.

    Answer from robero45
    posted 4 years ago

    MinuteMaid and others,
    I tried every suggestion after updating to 65 and nothing worked. So I uninstalled it and went to the address above from BattyJanice and re-installed the older version, cleared Java files, restarted, and it works like it did before I was foolish enough to go to 65 before reading all the warnings at this wonderful BH site.
    Thank you to all who responded and reinstall and go back to older version–guaranteed to work.

    Answer from Susie_in_KC
    posted 4 years ago

    An update on my “progress” (or lack thereof). As was suggested, I tried to go to an older version of Java. I’ve hereby struck out. Please do as Moms suggested. Don’t fool with it like I did over a mere 1,000 tokens!

    Answer from Judi
    posted 4 years ago

    Follow-up:
    I received a call from EA and the person on the phone acknowledged it was a problem on their end and they are working on it.

    Answer from Susie_in_KC
    posted 4 years ago

    @ Robero45: I’m happy it worked for you; however it didn’t work for me. I’ve tried everything that was suggested…including the link that Janice provided for us.

    @ Judi: I didn’t realize that EA called folks back (good thing with regard to customer support).

    The good news is that I have another computer that I have not (and will not) upgrade to the new java on. Therefore I will be able to keep up with my daily tokens in Crossword Cove and Trivial Pursuit. :)

    This site is the best!

    Answer from Susie_in_KC
    posted 4 years ago

    For those of you that still may be having issues, when went to bed last night, I completely shut down my computer as always (around 10:00 p.m. CDT). I just logged into Pogo in the game in which I realized I had the issue of Java not working (Trivial Pursuit). A prompt came up from Oracle asking me if I wanted to run it and I checked the yes box. Voila! I’m back in business! I am not sure if Pogo did maintenance (nothing says that on the main page) or having my computer shut down for more than six hours did the trick. All I know is everything is working now with the latest update from Sun. :)

    Answer from MinuteMaed
    posted 4 years ago

    YEAAHHHH !!!,…..I, too, got up this morning thinking it was gonna be another long day without Pogo ….but when I logged on and tried to play the “prompt” appeared and I did just like you…and IT WORKED !!! YEAHHHHH !!!…thank you thank you thank you everybody…have a great day and a wonderful weekend !

    Answer from Susie_in_KC
    posted 4 years ago

    BattyJanice, being a “computer geek,” I realize that a shutdown is a hard boot; yet being as impatient that I truly am, the longest I would let it be down is about ten minutes (blush). You’re an amazing person. Thank you and Moms for being on top of the situation at all times. <3

    Answer from BattyJanice
    posted 4 years ago

    Lol Susie! 10 minutes if I am not going to sleep would seem like an eternity for me! I shut it down, wait until the green lights on my CPU go off. hit the button, and grumble for the entire 2 minutes it takes to reboot! And often think if I turned off the boot time defrag in DeFraggler, I could save 10 seconds. Lol! *wink*

    Answer from AvsGirl
    posted 4 years ago

    I have tried ALL the suggestions and I cannot get games to load on Chrome, IE or FF. I have Windows 7 and have the most current Java. Any other ideas??

    Answer from LRSGlaser
    posted 4 years ago

    Hi AvsGirl,

    Have you tried to un-install the latest Java plus also check to see if you have any other/older Java versions still left in your PC, if you do, remove all the Java versions you have in your machine, clean out all the browsers’ temp files, cache, then shut down your PC completely, wait a few minutes or so, then restart your PC to re-install the latest Java again and see?

    After you installed the Java back in your PC, make sure you have the – ‘Enable Java content in the browser’ option checked (which is in the Java Control Panel, under the Security tab, on the very first line in the Security page)

    People who were having loading Java games issues after the first initial update of Java 7u65 seem to be all are able to have their Java games load without any more problems today.

    After all that, If you’re still having problems, maybe you can try another route to download an earlier Java version (Java 7u55 works well with many players, I have that in my machine coz I was having problems with Java 7u65 also)

    Here is the Llink to download Java 7u55:

    http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase7-521261.html

    Choose:
    Java SE Runtime Environment 7u55

    Or you can simply scroll down until you see them.

    Select the one that says:

    Windows x86 Online 0.88 MB
    or
    Windows x86 Offline 28.04 MB

    Good luck on getting your Java games up and running again.

    Answer from AvsGirl
    posted 4 years ago

    So after hours and hours I finally figured out the problem!! I had installed malware bytes anti exploit a few weeks ago and it was blocking java!! Thanks to everyone for the help ;)

    Answer from BattyJanice
    posted 4 years ago

    @AvsGirl-
    I have had Malwarebytes for some time, and it never blocked or tried to quarantine Java. Anti Exploit I do not have, but it is different from the free Malwarebytes program, and uses additional threat detection and mitigation technologies. If I remember correctly, it uses bot signiture based and behavior based detection. I use Threat Fire, which also uses behavior based detection, and on occasion it has popped up when I updated Java or opened a Java based game. Java connects to the internet, so that makes sense. Threat Fire gives me the option to allow programs, or block programs, so I never paid it much ind with Java and simply allowed it. Anit-Exploit is a much more elaborate system, so I suspect that was what was blocking it for you. Glad you got it figured out and got Java games working again!

    Oracle did fix the Certificate issue with Java 7u65, and I have run my debugging tools and audited Java games on Pogo several times now since Pogo_Cactaur posted her thread on the Games Forum about the Java update issue being solved. And none of my audits have found any indication of a missing or invalid certificate either. Pogo_Cactaur’s post is here:

    http://games-forum.pogo.com/viewtopic.php?f=282&t=112276

    She recommends if you reverted back to an older bersion of Java, that you install the new update. Although I have mixed feelings about this, as I have been saying “If it works, don;t change it”, I have to agree. The new update is working correctly, and the reason for Java updates is to patch security holes in the older versions. Just be sure to do it offline, so you can easily revert back again if the new update still causes issues for you. Also remember to reboot- complete shutdown and reboot, not just a restart from your Start menu.

    Hopefuly everyone is now able to play Java games again, and we won’t have to go through this nightmare again.

    Answer from RyzandShyn
    posted 4 years ago

    So, it’s safe to go back in the water now? My computer has been asking me to do it, but I kept saying “No, dear, we’ll wait until the lifeguards are back on duty.” Currently I’m here and all is working well.
    Browser = Microsoft Internet Explorer 10.0(Browser Mode 10, Document Mode 10)
    Cookies Enabled? = true
    Do Not Track = undefined
    Resolution = 1366 x 768
    OS = Windows 7
    Flash version = 14.0.0
    Java Versions installed = 1.7.0_60

    Answer from BattyJanice
    posted 4 years ago

    @RyzandShyn-

    Lol! That all depends on how you define “safe”! Sadly, hackers and malware developers seem to always be at least a half step ahead of program developers. which is why you get Windows Security updates so often.

    IMO, the best way to do the update is to uninstall Java from your computer, after clearing Java caches, and run CCleaner or Windows Disk Cleaner. Do a hard reboot (shut down completely and start your computer back up). Then download the new update, and install it offline. Be sure to decline any add-ons like the Ask toolbar. This way you start with a clean slate and a clean install of Java. Make sure the “enable in the browser” box is checked in the Security tab on your new Java Control Panel. If you want to skip having to decline add-ons in the future, there is a box under the Advanced tab on your Java Control Panel, at the bottom under “Miscellaneous”- “Suppress sponsor offers when installing or updating Java” that you can check, and make sure you hit the “Apply” button at the bottom right (be sure it greys out after clicking it), and those add-ons should not ever come up again.

    When you go to Pogo afterwards to play a Java game, you may get the security prompt pop-up. Just click the “Allow…” box on the bottom left, and you should be able to play all Java games again.

    Answer from RyzandShyn
    posted 4 years ago

    Thanks, Janice.
    I didn’t even try and update Java when it was first available as I just didn’t want to take the time right then and Pogo was working fine for me the way it was.
    Then I started noticing people who did try the update complaining about not being able to play. Then I saw this thread. YIKES! So I’ve left it alone until today when I checked back here and read that the update seems to working fine at this point. I’d rather be updated than not for the security it offers, so I will go ahead with it.
    I appreciate (((you))) :)

    Answer from rabbitandkitty
    posted 4 years ago

    I got the new java update yesterday on me windows 8.1 1.70_ 65 ,i always do a restart then it ask to confirm when u back on and had no problems

    Answer from RyzandShyn
    posted 4 years ago

    Did the update as Janice recommended. It’s installed successfully on my computer and working with Pogo games without problems. ta-da!

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