I can get as far as the gem store, then when i click on a package, it says I’m not authorized to make this purchase. I have never had trouble with purchasing gems!
Is there anyone that knows what to do?
Thx in advance, Chrissy
I’m sure you tried the normal stuff…clearing history and trying different browsers. This sounds like a problem where you will need to contact Pogo customer service. I would use the “call back” feature. I think it’s much easier when you can speak to someone.
Good Luck!
Are you using VPN? When purchasing Pogo gems with a creditcard, turn VPN off. After the purchase you can turn it on again.
Thank u to both.
Don’t know what VPN is…but i have used a debit card several times before.
I had this same issue. Then I went to “old” Pogo and was able to purchase them without an issue.
Thank you so much Regina93063. I have tried multiple times to purchase gems. I even talked to a tech, but to no avail. Still can’t change my payment method on profile. Even if I go to “old” pogo. But was able to purchase gems thru “ old “ pogo. I really appreciate your info. I tried it & it worked. Thank you, thank you.
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