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Does anyone know why i am not able to purchase gems?

November 11, 2021

Questions › Category: Pogo Gems › Does anyone know why i am not able to purchase gems?
0 Vote Up Vote Down
Chrissy Bernardini asked 2 years ago

I can get as far as the gem store, then when i click on a package, it says I’m not authorized to make this purchase. I have never had trouble with purchasing gems!
Is there anyone that knows what to do?
Thx in advance, Chrissy

5 Answers
1 Vote Up Vote Down
MomsBassetHound answered 2 years ago

I’m sure you tried the normal stuff…clearing history and trying different browsers.  This sounds like a problem where you will need to contact Pogo customer service.  I would use the “call back” feature.  I think it’s much easier when you can speak to someone.
 
Good Luck!

1 Vote Up Vote Down
daimlerv129 answered 2 years ago

Are you using VPN? When purchasing Pogo gems with a creditcard, turn VPN off. After the purchase you can turn it on again.
 
 
 

0 Vote Up Vote Down
lewie2011 answered 2 years ago

Thank u to both.
Don’t know what VPN is…but i have used a debit card several times before.

0 Vote Up Vote Down
Regina93063 answered 2 years ago

I had this same issue. Then I went to “old” Pogo and was able to purchase them without an issue.

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vrinlv1551 answered 2 years ago

Thank you so much Regina93063. I have tried multiple times to purchase gems. I even talked to a tech, but to no avail. Still can’t change my payment method on profile. Even if I go to “old” pogo. But was able to purchase gems thru “ old “ pogo. I really appreciate your info. I tried it & it worked. Thank you, thank you.

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