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Anyone else not getting rank credit in Crossword Cove?

I noticed after a few games i was not getting rank credit. The dropdown box showing rank and points needed did not come up.
Anyone else have the same problem?

    Answer from MomsBassetHound
    posted 1 week ago

    As of this morning I was getting the drop down, unless I was redoing a puzzle for the Marathon badges.

    Have you tried using a different browser? Sometimes that will fix a lot of problems…and I’m someone that has never used anything but IE until Tri-Peaks Solitaire was converted. I have to use Edge for Tri-Peaks, Trizzle, and the tutorial in Phlinx2. I can use IE to play the regular puzzle in Phlinx2, but not the tutorial.

    Good Luck!

    Answer from drjohnyfever
    posted 1 week ago

    I just discovered. When you use hint you do not get credit for those letters towards your rank. You only get credit when not using hint.

    GL All

    Answer from MomsBassetHound
    posted 1 week ago

    Glad you figured it out!

    Suz

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