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This question has been closed by the author.Why can I not add gems to my account?

I have talked to EA Customer Support regarding this. Needless to say, they could not help me. I have a debit card on file, because I renew my subscription every 3 months. Pogo took the money right away. But I cannot for the life of me, understand why I cannot add Pogo Gems to my account. Any help would be appreciated.
Thanks, Noreen

    Answer from MomsBassetHound
    posted 5 years ago

    Is it a Vanilla Visa or Master Card? If so, it can not be used to purchase gems, but can be used for subscriptions. I just read that the other day when looking for an answer for something else.

    Answer from noremmy
    posted 5 years ago

    No it isn’t. So what are we suppose to use?? I don’t understand this.

    Please help.

    Thank you so much MomsBassetHound

    Answer from MomsBassetHound
    posted 5 years ago

    If you don’t have a Vanilla Visa or Master Card then it has nothing to do with your problem and won’t affect you at all.

    The only thing you can do is go back to customer service until you find a representative that is willing to help you.

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