I know this has been mentioned before but ranking up from 49 to 50 doesn’t seem to be happening for me. For sure I have picked up well in excess of the 3900 cards that are required.
I have a query in with the help desk and will let you know the outcome but has anyone else experienced this recently?
Jason: did you hear back from customer support on this? I’m interested to see what they had to say.
Hi Lura and all
Yes i have heard back and paste below the main context of the reply:-
“We sincerely apologize for the inconvenience caused to you. I can see that it would be so irritating when you’re not able to see the earn the rank while playing games. However, sometimes the rank isn’t really lost, but the servers still need to “catch up”. If you leave the game in question and wait 10 minutes, the rank may show up again. Please give a try to this first.
Unfortunately, sometimes glitches can happen with how ranks are saved that can cause someone to lose ranks in a game. If you’ve “lost” a rank just after getting it, you might want to try playing one more round of the game to see if you can regain it. If this works and you get the rank back, and just in general, you should always hit “Play Again” after gaining a game rank so you can be sure that the server has a chance to update your rank to the new one. Unfortunately, this issue arises because of how we save your progress; we can’t fix this without causing more serious issues or preventing rank gain at all. We do apologize for the inconvenience caused by this.”
Nothing they suggested worked and I guess the reply was fairly standard but they did offer to manually add the rank 50 badge which they have now done. Overall I am satisfied although I did miss my little bit of ranking out glory!!