Note 8/31/2013: EA has changed their help system and email is no longer available. Until a new guide is published here, use these steps to get help:
1) Click on the “Help” link at the top of any page
2) Click on “EA Help” link on right side of page
3) Log into Origin using your Pogo ID and Pogo password.
4) Click on “Contact Us”
5) Type in a question and click on “Find Solutions”
6) On the next page you will see 2 drop down menus – put “Pogo” in the box on the left and “General Technical Support” in the box on the right
7) Click on “Find Solutions”
8) Click on “I Still Need Help”
9) If live chat is available it will tell you what the waiting time is. Click on “Chat Now”
Pogo removed phone support in February 2012, but Club Pogo members can still get support for any billing, technical, or other game related issue via live chat or email through Pogo’s help pages. Non-Club members do not have access to live chat.
Here’s a step-by-step on how to get help:
Start like you always have: click on the Help link in the upper right hand corner of any page on Pogo.com. You’ll get this page, where you’ll want to click on “EA Help Center” or “EA Help”:
You’ll be taken to the new EA Help Center, which looks somewhat like this (EA redesigns the background for holidays and moves things around a little):
To get help with Pogo and to see if Live Chat is currently available for your issue, follow the big red arrow shown above and click on Contact Us. You may have to scroll down to find Contact Us on the right sidebar.
You may need to sign in with your Pogo username and password. If this is the case, you can click on Login in the upper right corner or if you see one, click on the blue “Log In To Your Account” button. Don’t forget: use your Pogo username and password, not your email address. If you get the error message “Cannot Login to Auth System” it’s a problem on their end and all you can do is try again later or try one of the alternate methods listed in the final paragraph below.
Once you’re logged in, you will see this screen:
In the box that says “Product” (red arrow above), type Pogo then select Pogo from the dropdown that appears. A category drop down will appear — choose any item from the dropdown that makes the Live Chat and/or Email options below go from greyed out to black (enabled). Like so:
Skip past the article suggestions and choose either Live Chat or Email Me. In the event Live Chat is not available, either try again later or use the Email Me option. Click on the big blue button, not the grey icon.
You can also send a letter to the Pogo editor for inclusion in the weekly Letters to the Editor feature via email at email@example.com. Support for Pogo/EA is also on social media: @askeasupport on Twitter and on Facebook. Some folks have had luck emailing firstname.lastname@example.org however it’s not an officially-advertised email address for help so your mileage may vary.
Update 4/25: Pogo has added an introductory FAQ to their help pages, one more screenshot added to show how to get to actual help.
Update 11/3: Updated to account for EA design/graphics changes. Nothing has really changed in the process.