This guide is out of date. CLICK HERE for an updated guide.
Pogo’s help system has been fully integrated into Electronic Arts’ help system (EA is Pogo’s parent company). All of the same features we’ve always had access to — like live chat and knowledge base articles — are still available, but getting to them is a little different than before.
Start like you always have: click on the Help link in the upper right hand corner of any page on Pogo.com. You’ll be taken to the new EA Help Center, which looks like this:
To get help with Pogo and to see if Live Chat is currently available for your issue, follow the arrow shown above.
Talk to a Game Advisor.
This is how to get to the old “Live Chat” we’re used to — and this is where the new system lacks a little functionality and uses some confusing terms. Click the “Talk to a Game Advisor” button and a window will pop up explaining the process to you. Click the “Level Up Now” button from here to log in with your Pogo username and password. Once you’re logged in, it will ask you to provide a few details:
- What product is your question about?
Just type in Pogo here and type Enter. You can also type the name of a Pogo game you’re having a problem with, which will skip step two entirely. - What game are you playing?
Everything is listed in alphabetical order. If you can’t find the game you need help with, just pick anything. If your problem is not about a game, just choose Pogo from the dropdown. Players using certain web browsers are reporting a neverending grey spinner when choosing “Pogo”. If this happens for you, choose the name of any Pogo game or use the phone numbers below to get help. - Select a contact option
You’ll have the choice between “Call me”, “Live Chat”, and “Email Me”. Any options that are unavailable at this time will be greyed out. Sometimes Live Chat is unavailable. Email should always be available.
If at any point in the help process you get stuck, feel free to use the toll free number to contact Pogo and EA: 1-866-543-5435 7am-9pm CST (7 days a week). You can also contact them via email at editor@ea.com, @askeasupport on Twitter or on Facebook. UK Players can contact Pogo UK at 0870 2432435 9am-9pm Monday through Friday.
Thanks to Cindy for sending in news of this major Help system change.
This guide is out of date. CLICK HERE for an updated guide.