Customer Service: No Phone or Chat Support

February 3, 2012 · 178 comments

This blog post is from several years ago. Please use the guide to Contact Pogo Help if you need assistance.


Update 2/8: good news! Pogo has changed their tune and live chat support will continue for Club Pogo members!

Rest in Peace, Live Chat...As of February 1st, 2012 Electronic Arts (EA is Pogo’s parent company) only provides “email” support for technical and game issues with Pogo.

According to their customer service script, “Unfortunately there is no longer phone support or chat support for Pogo”, but there are still two ways to get help with Pogo games by visiting their help pages hosted at EA:

1. Search the Knowledge Base for an answer to your question
Visit the Pogo Help Center and either type in your question and search for an answer, or Browse the help pages with the dropdowns below.

2. Send an “email” to Customer Support (preferred method)
Visit Pogo’s “Talk to a Game Advisor” page (you may be prompted to sign in to your Pogo account) and type Pogo in the first box then choose Pogo from the dropdown that appears.

For step 2 “What game are you playing?” you can choose the specific game you are interested in or if your question is not game-related, choose Pogo from the dropdown.

For step 3 “Category” choose an appropriate category or if nothing fits, choose “General Questions”.

Your form should now look like this:

EA Help for Pogo

For step 4, choose Email Me.

EA Help for Pogo - no live chat

The Live Chat button will be removed soon and please don’t waste your time trying it: the EA representatives will only give you a pre-written script that states they no longer have phone or chat support. Fill out the “Talk to a Game Advisor” form and click submit. You will receive a response within 24 hours.

Hopefully this change — while unexpected and seemingly unfortunate — will bring about a streamline Pogo’s support, bringing with it timely and helpful support and answers to our questions from here on out.

Pogo_Maul has stated in the “official” forums that live chat is only available for billing and payment issues, that email is the only support for technical and game issues, and phone support is not available.

As always, you are welcome to share your thoughts and opinions on this in a comment below (see the comment policy), but please remember one thing: Pogo employees have been known to read this site and occasionally leave comments here, but if you want your opinions heard by Pogo, you need to let them know via their customer support or send a Letter to the Editor.

Update 2/6: some players are reporting they are having success in using live chat to resolve their non-payment/billing issues. Others are reporting representatives are still telling them live chat is unable to help with badge and game issues. Your mileage may vary.

Filed under: general

Comments on this entry are closed.

1 Stephanie M. February 3, 2012 at 10:44 am

This a real shame.

2 goNILor4p February 3, 2012 at 10:44 am

This comes as so surprise to me since people seem to flood the phone lines with minor/petty issues from what I’ve seen posted elsewhere which is to remains nameless. (uhem cough FB) That if they only search for their questions first most can be answered at their disposal. One more thing for people to complain about.

3 goNILor4p February 3, 2012 at 10:46 am

Might I add that I can usually get ALL my questions answered here so I’m not too worried about it. :)

4 MomsBassetHound February 3, 2012 at 10:50 am

I’m sorry to see this happen. It was so much easier to be able to speak to someone.

Suz

5 fireheart27 February 3, 2012 at 10:50 am

This is bad. Since EA has taken over it’s gone downhill for any customer support any way but only email. Last time I tried to email them with a problem it took 2 weeks to get the normal reply of we got your email and nothing got resolved. :(

6 rbethski February 3, 2012 at 10:55 am

Embedded games…now no personal contact whatsoever. Its not like I didn’t see this coming – but what could be next??? I really do not like the “Talk-to-the-Hand” response form. Pogo is such a warm community and it seems they are applying new things that are changing the temperature to cold. Brrrr!

Stay warm everyone!
Robyn

7 CJ February 3, 2012 at 10:56 am

goNILor4p, I think if you’d ask any support line employees whether they’re flooded with minor and petty issues, they’d unequivocally say yes. That problem is not limited to Pogo, yet other companies don’t necessarily cut off their phone support and live chat. While I agree that a lot of questions could be answered using Google, I’ve always gotten the (perhaps mistaken) vibe that much of Pogo’s customer base isn’t terribly tech savvy. The fact that some of us are on a site like BadgeHungry says we already go above and beyond what the average Pogo player probably does, and have a more advanced knowledge about both the site and the web/computers in general.

I see similar problems in other games I play, and I always make a point, when helping people, to try to teach them how to use resources to find the answers themselves. Unfortunately, the problem is that for some Pogo issues, no amount of Googling will help, support will be needed, and not being able to talk to a live person at all will make those more frustrating issues incredibly inconvenient.

8 goofygoober519 February 3, 2012 at 10:57 am

I think this is a really crappy move by Pogo. I’ve been a Club Pogo member for 7 years, I think I deserve a little more support than a canned E-Mail response telling me to clear my cookies. When you purchase things online, almost every company has a Live support system to use. Pogo has been talking about this “Great, New Customer Support” well this is a huge step backward. I surely hope that taking away live support will give them more time to maybe add some fresh content to Pogo.com… since the computer seems to do the E-Mail support.

9 Sandy February 3, 2012 at 10:58 am

EA’s customer support for Pogo has always been less than satisfactory anyway. I’m not sure I’ve ever had a good experience with them. Fortunately, I rarely have any trouble with the Pogo website..

10 Sue February 3, 2012 at 11:07 am

Don’t forget the third option for help….Ask the nice peeps at BH!

Guess I need to hurry and get my M&M super badges worked out.

11 Seth5545 February 3, 2012 at 11:10 am

Are you kidding you me? Email??? So you should say we wont be getting any help anymore Pogo is just asking people to quit… Shame one you once again Pogo. :(

12 Rose February 3, 2012 at 11:11 am

People always say ” It is only 11 cents a day ” well I guess for the 11 cents.. EA assumed it wasn’t worth phone support anymore.. On the Pogo forum no matter what Pogo does they are cheerleaders that say * it is ok what Pogo does* when someone complains a Mod under her Pogo name makes excuses for Pogo and the cheerleaders chime in.. Pogo had gone down hill and I don’t see it going back up..

13 Cee February 3, 2012 at 11:11 am

I guess this should be a surprise to me, but it isn’t! GoNILor4p, maybe to you people’s issues were petty but to them it might not have been, I have phone in when I had technical issues or did not receive items I paid for with gems, and I phoned after sending emails to which I to this day never got responses to. And now, we are to send emails only – this troubles me more and I have to wonder — will they truly respond within the 24 hours as stated? Only EA knows this answer!!

14 loonie2unes February 3, 2012 at 11:16 am

This is really sad, being I’ve had my best help with live chat…I have NEVER once had a response to email…except for the automated response to ”thank you forsubmitting a claim, someone will get back to you within 24 hrs” (which in my case they never have) and the ”we still haven’t heard from you…please quote case such and such or we will consider the case closed blah blah”…guess I’ll never be seeing those m&m completion badges since a live chat rep was the only one who was ever able to help me…if email is only way of responding, they will be so overloaded with them, that i guess 24 hrs will be a month.

15 Cher February 3, 2012 at 11:16 am

Oh…what is happening to the Pogo we all knew and loved??

16 Stef140 February 3, 2012 at 11:20 am

Can’t say that I’m surprised….the live chat was never available recently and the phone support didn’t know what they were talking about half the time anyway. Just one more way for EA to sweep Pogo under the rug. But yes, I have a feeling petty issues clogging up their phones and chat (like a toaster or reporting an issue that’s been in the news for a month) probably had a lot to do with the decision.

17 Richard February 3, 2012 at 11:22 am

goNILor4p

We as Customers PAY for this service and we are ENTITLED to have our questions answered. The reason people call is because it is impossible to find information on Pogo. If you don’t know HOW they are labeling something you can NEVER find the solution.

Companies that disregard customer service ends up with LESS Customers to service in the end.

18 Susan February 3, 2012 at 11:37 am

Knew the phone support wasn’t well liked, but i think the live chat is 10x better than emailing them and waiting a full day to get a reply back (at least that’s ALWAYS what happens to me.)

19 pattycake89 February 3, 2012 at 11:38 am

This is not good for me as most of my problems have needed live chat. I think it is necessary to ask and have questions answer during the same time frame, not 24 hours later. I am very unhappy with this move by EA.

20 groovabenz February 3, 2012 at 11:39 am

I was on Live chat with Bipi less than an hour ago and had my issue resolved right away.

21 Carol February 3, 2012 at 11:40 am

this is a shame. some things can not be done by e-mail like if u can not get the badge like the one risk if u dont know how to play they can not give u the badge by e -mail . i agree with goNILor4p ppl will complain about this a lot i think

22 spliff February 3, 2012 at 11:59 am

makes one wonder where pogo is going?

23 Paris February 3, 2012 at 12:02 pm

In the past when there was only E mail to reach customer service I recieved a standard form letter that had nothing to do with my problem. I have only contacted Customer serrvice 3 times in 8 years. Never got my problem resloved through E mail.

This is not a good thing. I think we all should write a letter to the Editor.

The bottom line is Pogo only cares about the almighty dollar doesn’t care about its customers.

24 papnana122739 February 3, 2012 at 12:06 pm

I totally agree with Richard #17, we should be allowed “Customer Service” NOT customer email. Imagine if you will, all the emails they will be receiving and how many emails will be deleted by “accident”!!! What a shame that all the personal touch is leaving Pogo!!!
Angie<3

25 Ardenwolfe February 3, 2012 at 12:07 pm

Not a shock. I think they’re flooded after the embedded badges and games fiasco. So, now they can send you a generic e-mail and claim it’s customer service.

Yeah . . . crappy.

On a side note, I had to e-mail them again to get my secret badge for completing a Mix-and-Match album. That’s the fourth one now. I usually get it within 24-hours. Each time, I used the e-mail system.

I tried the live chat one, and finally gave up. So, I pretty much figured this move was coming.

26 mellowmaddy1 February 3, 2012 at 12:07 pm

it is too bad they are doing this, but since pogo has switched to the new help system i’ve had to contact them a few times over some issues. each time i have sent an email and within 24 hours the issue was resolved.
so i’m hoping it keeps up this way. i’m wondering if the ones who will be answering the pogo emails maybe the old pogo help staff who will know what is going on.

27 Joe C February 3, 2012 at 12:08 pm

Well at least Pogo engineers never break anything, especially when it involved the Flash-In-A-Box games.

There was a flood of issues for Pogo revolving around Mix ablum completion badges not showing up and now the 2012 album status being off “but being worked.”

Oh well, I guess I can send emails telling Pogo to give me X completion badge every time I finish an album with a FITB game.

28 Phil February 3, 2012 at 12:08 pm

Apparently, the gripe is more with EA than with POGO specifically. EA is the larger company and seems to want to cut its POGO expenses — and probably personnel.

29 ~*~Bobbi~*~ February 3, 2012 at 12:10 pm

Guess I got through just in time then with my call to them…
so? We have no Live Chat either? …Okay so-oooo thats the way to handle customer service on their end ?
…just imagine if your Electric Co (or) your Bank (or) Macy’s Dept Store (or) any place for that matter did something like this ?

…Oh well, *The Wave Of The Future*
You now have to report a Fire via E-Mail …LOL

I’m glad we have the Badge Hungry Site to go to for any Info we need
Thanks BH <3

30 Bella February 3, 2012 at 12:13 pm

Doesn’t surprise me. Too many were using it for the wrong reasons. Inundating them with issues about things like getting a goodie from an amazing mini event. There was too much abuse at times with the live support over the years.

31 josie david str8talk52 February 3, 2012 at 12:18 pm

if every club member would boycott pogo (not play or even sign in) for say 48 hrs in protest to the poor poor poor customer service given to loyal members maybe pogo would send ea to the door. pogo was the best site, pay for your membership, play meet and make friends great customer service, then here comes ea and it’s now pay for gems, buy episodes to games you play etc…pogo let ea in the door and pogo is now going to hell in a hand basket and pogo provided them the basket.

32 BrendaH February 3, 2012 at 12:19 pm

Well, EA has done it for me!
I have never phoned and have had extremely few live chat issues in over 4 years. NONE since EA took over.
I attempted to get help several times recently and each and every time I did NOT even get the email link ti email them. It always said to go to forims…which I had already done & have since…to find NOTHING that helped me!!!
My subscription just auto-renewed and will be due again Feb 4, 2013.
I have removed my credit card info, so it will NOT auto-renew. It will not be renewed at all.

As I stated once before on some thread here, it is no longer named ‘customer support’, it is customer *experience* and I have experienced more than I care to for EA Pogo to get any more money from me, be it gems, game power-ups, game episodes, badges, mini items or whatever else EA is going to come up with, because I KNOW they WILL!!!

* Richard # 17, I agree whole-heartedly *
I will be one less sucker…oops, customer they have to deal with next year.

So much for my coke rewards, they’ll be wasted because of EA Pogo too!!! Oh well, I’ll just chalk it up to one more ‘experience’ I have learned from.

33 PinkPirate February 3, 2012 at 12:28 pm

This does sadden me, as I have been a member for 7 years and have maybe used Support for something I couldn’t figure out 7 times. I liked the “old” Pogo Support page. It was easier to navigate. I’ve had to use the EA site 2 of the 7 times I’ve had to go to Support and finding a way to contact them required a GPS! I didn’t even know they HAD Live Support, ha! I’ve been less than satisfied with Pogo for the past 6 months, but I LOVE the games. I HATE the embedded because I’m so used to just clicking the “X” to leave a room…but I’m retraining myself. I do feel that we should get TRUE service if we’re paying. But then again, I recently gifted a bunch of gem items/badges/albums to people that play with me, and I found that after so many, Pogo gave me an error message that there was an “issue with the Pogo server”. Twenty-four hours later I was able to gift again…only to “hit my limit” (as best as I can figure) yet again. Umm, I PAID for the gems. EA already had my money. And yet, they were telling me that I couldn’t SPEND my gems. I couldn’t even buy anything for myself. Yet, I could go to one of my other screennames (yes, I have 5, LOL) and buy gem items with no issue. I don’t blame Pogo for any of this. This is ALL an EA issue as far as I’m concerned. Pogo has had its issues, yes, but they’ve always been AWESOME about fixing them IMMEDIATELY. How long has it been now since there’s been the “Great Mix-N-Match Super Badge Debaucle” going on??? I guess I’m just glad that when I move across the world later this year, internet will become a non-priority to me (sheds a tear for the loss of a GREAT gaming community in Pogo since the Evil Allies – EA – took over).

34 v February 3, 2012 at 12:35 pm

the phone help Was and probably still IS needed. There are Many issues that require help. The super secret badges not showing up for completing a mix and match album is still a problem, most likely. seems like customer service is a thing of the past in most places.

35 Dave February 3, 2012 at 12:36 pm

Face it ya, Pogo is falling apart day by day. Dave in Illinois

36 Erin February 3, 2012 at 12:37 pm

Honestly, I’ve been playing Pogo less and less frequently. There are so many changes they are making that I dislike — Flash games are much lower quality than Java games, I really can’t stand the format of the embedded games, they ruined Claire Hart needlessly, and now they are ditching their live help. I’ve written letters to the editor (none of which were published) expressing my feelings, but I think on the whole, EA just really doesn’t care much about Pogo. The Pogo we all know and love is vanishing right before our eyes…

37 leslie0914 February 3, 2012 at 12:38 pm

This move does not surprise since EA has taken over. I’ve noticed huge changes such as less NEW items in the Mini Mall every 2 weeks; more embedded games. I’ve heard more people are NOT renewing their accounts and that’s why there are no longer 1 month free passes offered by Oprah, etc.

As for emailing, I had IMMEDIATE & positive response to my email recently on 2 fronts. I lost my key registration for a downloaded game…Tripeaks Ruby 3 & got the key within 2 days; the last email was last week, when I was getting no credit for a mix badge, ask for the badge & within 3 hours, the badge was awarded to me.

Personally, sending emails is easier & less time consuming that waiting in a queue for Live Chat.

Let’s hope EA realizes that customer service is #1 when it comes to keeping an operation happy, and in these days of tight economic times, even here in Canada, companies that take over smaller ones, have a tendency to do rein with a business only approach. I can attest to that as I’m seeing that in my own job.

38 mspatmac February 3, 2012 at 12:53 pm

Just wondering??? Is this EA’s policy for EA games also or is it just for Pogo? Wonder if someone having problems with Madden Football can speak to an agent?

No question things have changed since Pogo became pat of EA, and being in a corporate environment during my working life, that was acquired by a “huger” corporation, this doesn’t surprise me. The warm feeling is the first to go followed quickly by the imposition of the Daddy corps perception that they know best. Since Pogo is such a small part of EA’s revenue, and profits are the bottom line, we are last on their caring list. I am really sorry it has come to this and unfortunately it’s not going to change :(

Thank goodness we have each other on this site to get help. While I do not agree with their decision to forgo the ability to talk to a “human” I will have to say that when I completed my last two m&m albums without getting the secret badge, I emailed and received a response and the badge within a day on the first album, and a reply and the badge within 3 hrs on my second album. I responded to the resolution email saying thank you, and actually received a reply from the agent. Maybe I was just lucky but I hope this is the type of service they will provide us.

I do think they could head off a lot of problems through better communication with us. If they have a problem, let us know about it and what is the time frame for resolution, more not less communication can only help. Sorry to be so long winded, and have a nice weekend everyone. <3

39 Lura February 3, 2012 at 12:54 pm

Just FYI: Electronic Arts acquired Pogo.com in 2001. Place the blame on EA all you want, but they’ve been around longer than most Pogo players have.

http://en.wikipedia.org/wiki/Pogo.com

40 Kat F February 3, 2012 at 12:54 pm

WOW!! I sure hate to see no more Chat or Phone Support! Big mistake by the PTB…I’ve used Chat many times, but never have used phone support. Do know of many who have and claim it’s been the best, easiest and quickest way to get a problem resolved. For their particular problem, I agree they were right.

Using email has always been my method and we all know what that’s like. Yeah, takes forever and rarely are we satisfied. Me included. But for so long I didn’t even know they had a CS phone number, lol By the time I noticed it was published, I’d given up on getting the problems solved, HA! Had already frustrated myself ragged with the email method.

In my opinion, this is but another huge misstep by our beloved Pogo. Cutting off your members is never a good thing!! Sure do feel bad and very down about it too. Something VERY similar happened on another site I spent alot of time on a couple years ago….

The “S” site? Anyone remember it?? Alot of you probably played there….By this I mean all the changes that were made, the SAME changes we are seeing now on Pogo ~~ embedded games ~~ ALL of them ~~ being the biggest change. The one change most did not like, nor want and had the most trouble with.

That site had a big overhaul, yes, but alot of what the members knew about, could trust to be true, expected from and loved about that site~~ CHANGED. It no longer was the site they knew and trusted. The blast of cold air created by the THOUSANDS and thousands of members leaving could have blown a state the size of TX off the map!! No longer was the experience what it used to be, the games wouldn’t load without problems, no longer could CS be reached easily, and the biggest was ~~ we weren’t being listened to even tho we were asked our thoughts. Yes, that was a FREE site. Well, alot of us PAY at Pogo, the SAME things are happening here. :( I don’t get that!! Did TPTB not pay attention?? Did they not see what happened there??

It’s really like deja vu. It’s scary to think I could be leaving Pogo, too. I could have nowhere to play and meet my friends, to relax and forget about my troubles AND have a good time. I’m very worried.

It truly is disappointing to see that Pogo apparently is following these same footsteps by not listening to what the members have been saying, have been asking for and to top it off ~~now cutting them off to alot of CS options. Guess the complaints got to be too much, hmmm??

I haven’t said anything really about these comparisions I’ve been noticing for months and months, but this was truly the capper for me…this totally proves to me that Pogo does NOT want to hear ~~ at all ~~ what they don’t want to hear. Us, their players!!

That makes me sad.

Thanks for listening. Thanks, Lura for a great site with all the news I could ever want about Pogo and my friends who play there. :)

HAGD everyone, take care, be safe always. <3

Hugs to ALL, Kat F

P.S. For me, using the "!" is only another form of expression, such as excitement or firmness in making a point, just like CAPS, and not used for yelling. TY

41 Where there's a Will February 3, 2012 at 12:58 pm

@ Rose #12 – Yes, basic club is approximately 11 cents per day. However, there are many, many members who spend a great deal on gems (that includes you or used to anyway Rose). EA/Pogo is ranking in the dough hand over fist so full support of Pogo members should be standard.

I wonder if EA/Pogo feel there will be no need for tech support because of the embedded games which they say are so much better.

42 Agent 99 February 3, 2012 at 1:01 pm

Pathetic. You know, back in the day I never had to use Pogo’s support system, because everything was fixed so quickly. But lately there’s a problem every two seconds. Things that I PAID for not showing up, badges that I’m entitled to not appearing, games for challenges not working due to an error on their end. Shutting down Live Chat and Phone Chat before fixing the myriad of issues on their end is a bad business move.

I won’t be buying gems or extra badges if this is the case. Because when they don’t work or show up, there’s no recourse but to send a round of emails, when one live chat conversation could clear it up.

43 BonBon February 3, 2012 at 1:01 pm

This doesn’t surprise me either. I think I’ve used the “Help” section 10 times in the 7 years I’ve been a member.
Most answers (especially technical ones that have nothing to do with Pogo) I get via Google so I don’t need their help.

44 Lynda February 3, 2012 at 1:02 pm

The following was just posted in the Pogo forums

EA Support for Pogo
by pogo_Maul » February 3rd, 2012, 12:29 pm

Web Support via EA/Pogo Help site FAQs and Pogo Forums are available to all members.

Free Pogo Members
E-mail Support: Billing and payment issues only
No Live Chat or Phone Support for any issues

Club Pogo Members
E-mail Support: Billing and payment issues as well as Technical and Game issues
Live Chat: Billing and payment issues only
No Phone Support for any issues

45 Anna February 3, 2012 at 1:03 pm

I have to chime in and say that I am not happy with this decision.

I have tried & tried and tried to get a pertinent response to an issue (there is a game that has a tech issue – it won’t rank up. That is pogo’s fault, not mine).

However, everytime I e-mail them, I get the – “Oh, it ranks up by scoring points. Try playing the game some more.(?)” Answered by a non-English speaker btw. (The game in question scores points, but the rank stays the same. It shows rank 34 – according to badge hungry, I should be on rank 47!) So not getting badges, and getting no proper responses. I am well ticked, and I’ve been a member for 7 years as well.

So it looks like Tahd is gonna get my question as I am getting NOWHERE on EA e-mail support.

46 judy February 3, 2012 at 1:24 pm

I am seriously considering not to renew my membership. I love pogo, the games, the other folks, friends on line, badges, etc. But I certainly am not happy about the current decision of pogo. Sometimes you need to speak to someone to resolve your issue by phone, not by e-mail. They do not always respond back soon enough and sometimes 1 or 2 sentences replied by them is not enough or clear enough to resolve the issue. Shame on Pogo. I will really miss all my friends here if I do choose to leave. I don’t think I will be the only one leaving. It seems that all pogo wants is your yearly membership fees and monies for games and gems. To bad pogo. It seems you are a little greedy.

47 Piratebob February 3, 2012 at 1:24 pm

This situation only goes to prove a point that Pogo may very well be going the way of the dinosaur. I have been watching all these recent developments take place with the suspicion that there has been a major change in management, and now all of us are witnessing the demise of what was once the greatest game site around.
I for one have already began searching for other game sites knowing full well that something was not right at pogo and found 2 sites that are worth exploring, especially in the event that Pogo takes a dive due to poor management choices made by EA. It truly is a shame to see this happening, I have also repeatedly sent letters to the editor with the intention of voicing my concerns about the direction that EA was taking Pogo in. I must urge everyone to follow these same steps and contact the editor and voice your concerns as well.
This truly is a disturbing development when most of us are paying customers and yet there no longer seems to be any real customer support. I can’t help but wonder at this point how long it will be before Pogo is out of business.

48 hybridrose February 3, 2012 at 1:28 pm

I too read that post by Pogo Maul about the options that we have to get help with our problems. I’m glad to see that we still have live chat for our billing problems or anything to do with money (at least I hope it includes all monetary problems) I’m going to miss talking to a real person although I have been very lucky on this site and other then having to call about 1 badge not received (M&M Super Badge) I have called for nothing but 2 billing issues in the last 2 years.

I still believe that speaking with a human is a better form of customer service than resorting to this, but as long as I don’t have any more problems then what I’ve already encountered as a member then all is good.

49 Twister February 3, 2012 at 1:37 pm

About the only personal touch left on Pogo is that hand in your pocketbook. Most of their announcements come on Facebook and any problem you may have will now go to their email spam folder. Makes one wonder how long until EA cuts the cord.

50 Gladys February 3, 2012 at 1:38 pm

It’s not a problem for me as I always just E-mailed them.It’s just not a good policy to have no live chat with someone.

51 judy February 3, 2012 at 1:41 pm

Not only am I disappointed by pogos choice to remove the phone support, I really do not like the decision to embed the games. Why are they doing this?

52 dan24137 February 3, 2012 at 1:54 pm

Par for the course. Pay more get less. Seen this comming with the increase of MMs they push. In the last 2 years EA/Pogo has been doing everything under the sun to increase profits … more GEM items, more MMs, more books, recently pay for episodes and pay for power-ups. And don’t forget the reduction in the 5k prize for JP spin in all games … now the top prize is way lower and still there are questions of awarding prizes in a timely manner if at all.

All I have to say is while I will continue to enjoy the games and my friends at pogo, I am done with spending any money there .. for anything.

53 okladyplayer February 3, 2012 at 1:57 pm

They have to be making money. They say over 1.5 million members, multiply that by $39.99 a year. And then guesstimate how many gems people buy every year. Just a thought……….

54 Tracey Lyn Nunes February 3, 2012 at 2:17 pm

very very upset!!! when ever i had problems they had fixed them with a few phone calls.Been a member since 02 really considering finding a new gaming site. prettyvictim Tracey Lyn Nunes

55 tarGETpractICE79 February 3, 2012 at 2:17 pm

$12, 840.79. This is what I’ve spent in Pogo since I’ve been here. Ridiculous? You bet. And, for that price I expect service! How dare you, PoGo, remove such a valuable tool from your members.

56 jaredph February 3, 2012 at 2:23 pm

Pogo’s timing for this couldn’t be worse. I just had an episode of Jungle Gin freezing up that cost me 18 games of badge progress. Ouch. :(

57 desiremnk February 3, 2012 at 2:24 pm

That so call help section need help it self. I can never find and answer to my problem there. plus after an hour looking for help there and still nothing to do with theissue you are having is awful. Monday i tried to buy gems i got and error messagw 5xs ans my card was charged $ 1.00 fee each time from pogo.They get our money and provide no quality help service. After 10 years on pogo im about to take all 3 of my names of club pogo.

58 kathy February 3, 2012 at 2:31 pm

hi, just read the news, the only suggestion which i have to save your email reply from the customer service agent and use again when you need to send an email for another problem. i did that i got both my problems by email fixed and by the way, they were prompt in responsing to my issues.
have a great day

59 BrendaH February 3, 2012 at 2:44 pm

Kathy # 58, since I have never been given an email link to click on in EA site, I have no e-address to save.
* IF ok with Lura * can it be posted here by someone, please?
or send Pogo message to screen name Duxqac ?

60 ~*~Bobbi~*~ February 3, 2012 at 2:44 pm

coming back to read the Comments I saw:

Lynda # 44 I did go to see the help page & I did had a Billing Q, but there was *No* Live Chat Support (yes I am a Pogo Paid Member ) I will check it out again though, maybe I missed something (but, don’t think so )
Thanks 4 that Info Lynda I didnt see it posted on the Pogo News Page & I dont read the Forums (mainly because I dont understand how to find anything in the Forums (LOL) )

I think I’ve used Live Chat 3 times at the most & it was never for Game Help or a complaint & the Tel # only the time (because it was the only time I ever got through)

xxx*B*

61 Lura February 3, 2012 at 2:46 pm

BrendaH: it’s customerexperience@ea.com, but I wouldn’t recommend using that address to update a ticket. The easiest thing to do to update any of your tickets is to go to the help site and log in. On the right sidebar there will be all of your previous tickets and you can add an update to the bottom of any of them.

62 rosetta February 3, 2012 at 2:49 pm

Actually federal law requires all businesses to have a phone where complains of fraud, not getting what was paid for, and dealing with management can take place. This is a real eye opener about the quality of Pogo.com of late.

63 Judi February 3, 2012 at 2:54 pm

And how much are they reducing our annual membership fee to compensate for this reduction in service?

64 Kat F February 3, 2012 at 2:57 pm

DSorry, know my last post was a long one, this will probably be too…but I had to come back…..Pogo_Maul posted the news about the new changes in Customer Service in the Forums. That unfortunately for us all, now there is no phone or live chat support services… He’s letting the Forum know that sad news, I get it.

But, is he actually thinking the Forums can be considered a helpful source when it comes to finding or receiving help on major issues? The kinds of issues you normally use Phone and Live Chat Support for??

I don’t consider the Forums remotely as helpful nor as productive in fixing serious problems as a well informed Pogo Customer Service Rep. or Tech person. One who has or might need to be working on a game, badge or even a serious software problem I might be experiencing. What could the forum postings possibly tell me or do for any of those problems??

I’ve always been under the impression that the Forums were “run by the Players”, or at least that’s where the majority of the information and posts come from. Of course, a few Pogo employees/mods will pop in to monitor some conversations every once in awhile, and I’m not saying you can’t learn anything there, but come on!! It is NOT the same thing at all!!

Am I wrong? I’ve been to the Forums, many times and have read thru many articles and have seen what’s there. It’s the usual Game and Site info and postings by players helping others with “How to Play” different games or several fighting about “whatever” topics with others. Then we have the myriad variety of games, games, and more games played on several threads. Plus, what Forum would be complete without the “Begging Thread”? Got that one, too. But real, serious support help?? Nope, I sincerely don’t think so.

Please, someone explain to me what other support info I could get besides: a few tips or tricks for a game that I might not get in the real “How to Play” game manual, how to help me max my scores, load a game, re-size the window, dress my mini, or participate in a forum game, donation or giveaway OR participate in threads where the end result is ~~ to exchange insults with other players, which I do not care to do, etc..?

See where I’m coming from?? The Forums can’t “screen or remote-share with my comp and see what’s on my monitor so they can help with a problem. They can’t award my rightly earned Badge immediately, either. Live Chat and Phone Calls could do that. How are we going to deal with those type problems now?? By appointment, after the email process??

Realizing Pogo Maul was only updating the news to the Forums just got me to thinking about all the problems I’ve had, that HAVE been solved using Live Chat and will no longer be available to me or anyone else and I certainly will not be able to find help like that in the Forums.

Anyway, those were some thoughts I was left with when thinking back on the problems I’ve had solved using Live Chat Support successfully and EASILY, but now will have to be attempted thru the email process and geeezzz, I dread that!!

Thanks again for listening. :)

Hugs to ALL, Kat F

65 Lovey February 3, 2012 at 2:57 pm

THIS is the least surprising news I have read in about 3 years from Pogo.
WHO didn’t see this coming? The last person I talked to at Pogo was doing their nails and reading a comic book at the same time, I swear it.
Age was about 19.
GLAD to see they have vut out the dead wood since they couldn’t be bothered to pay people who knew or cared what was going on.

The ONLY great CS person they ever had was Tahd anyway.
BTW, are they cutting their phone BILLING SUPPORT??? Ha ha, that is rich in irony.

66 danielle February 3, 2012 at 3:14 pm

Wow. All I ever use is the email support anyway, but this is really sad.

67 jigsawing February 3, 2012 at 3:15 pm

Well, if for some reason I am forced to quit Pogo (Health, etc.), I won’t be nearly as dejected. It’s been depressing to see the insidious down-slide.
So, I’ll be making lemonade out of a lemon soon, I fear.

68 Joyfulellyn February 3, 2012 at 3:16 pm

Wow…I don’t go the the live chat much, but when I have problem it does make life much easier than waiting for a response from email. :(

69 STARANGEL February 3, 2012 at 3:26 pm

#7 CJ …… i could have not said that better myself. you are right on!!!

i’m not surprised what pogo has done. i’m really disappointed though. :(

70 BrendaH February 3, 2012 at 3:37 pm

Thanks Lura, I appreciate that. I have it in my addresses now.
It’s been quite awhile since I accessed live chat, (when it was still just Pogo Help), so I don’t have any recent tickets to refer to.

71 Roberta Grossman February 3, 2012 at 3:41 pm

Getting rid of LIVE CHAT for Pogo is the most ridiculous policy someone has developed! By having a LIVE person to talk with, it resolves problems more quickly with less confusion. Is EA in this only for the bottom line, or to support their customers? The answer id obvious! Too bad EA>>> BAD decision!

72 bonnie (rchvanho2) February 3, 2012 at 3:59 pm

?GADS Pogo! THANKS for caring about your customers!~
I know live chat and phone left alot to be desired but …. email?
BAD POGO!
now embedded game too GRRRRRRRRRRR i’ve been a loyal member since 2003 and all I know is Pogo Is making BIG mistakes!

73 Anna February 3, 2012 at 4:38 pm

I have just tried to update my e-mail to customer “support” about not being able to rank up in one of the games (as they had promised, over 2 weeks ago, to get back to me, and haven’t). And guess what? I wrote two e-mails, of which ‘neither’ were accepted!!! Great service Pogo. Now what do I do? I know, I won’t renew my membership either. Hows that for ya Pogo?

74 sea February 3, 2012 at 4:40 pm

This stunt raises Pogo’s name to First Place on my personal “wall of shame”. The very nature of Pogo’s business mandates that they provide adequate Customer Support. While their support has seldom been adequate in the past, it has now plummeted to new lows. What kind of business turns its back on customers that need immediate support? A daunting and real problem with game play on badge day and you have to send e-mail to report it and hope that someone will wake up and fix it? IMHO EA/Pogo PTB have their collective heads where the sun doesn’t shine.

The majority of Pogo members are not particularly tech savvy and not terribly computer-literate. Members need Pogo’s promised support. Issues may seem petty to some, but they are far from petty to the folks who experience a problem and need help resolving it. Yes, we can get all manner of help from our Pogo friends and from BH, but neither Pogo’s members nor BH have any responsibility for providing customer support to Pogo players.

Before I retired, I worked for a technology company that developed custom software for big business: financial institutions, domestic and international telecoms, domestic and international military organizations, educational institutions… the beat goes on. We provided live Customer Support 24/7/365 and we had answers for our clients, not BS!

I wonder who EA/Pogo’s new owners will be when the business goes on the block and that is certainly the direction it’s heading. I doubt there’s anything any Pogo members, collectively or individually, can do to change Pogo’s ill-conceived decision to drop live Customer Support. That any business with a product that necessitates a certain immediacy of support would do this is beyond belief.

We’ve seen Customer Service/Live Chat with a big red “X” through it. How long before we see the Pogo logo with a big red “X”??? All that keeps me as a Pogo member is the friendships I’ve made on Pogo and BH, certainly not any loyalty to the entity known as Pogo!

CJ #7
Well said!

Goofygoober518 – #8
Step backward? Heck, no! Pogo has just stumbled over the cliff!

Too many excellent posts to comment on each. Suffice to say this is sad news for the Pogo community.

75 Judi February 3, 2012 at 4:50 pm

Since it’s obvious that all Pogo cares about is our money, I wish we could organize a boycott and on a given day or week, not buy anything from Pogo. If enough people went along with it, they might realize what could happen if they continue to ignore their customers.

76 Brooke Bumgardner February 3, 2012 at 4:51 pm

Whenever I have needed help with something, the e-mail system was extremely slow…when I finally did receive a response days later, it did not solve the problem and I had to continue to e-mail back and forth to get it resolved. I enjoyed the live chat option, as you could continue to work toward solutions if what they suggested didn’t work. I do search the knowledge base first, but would really like having the option of live chat and/or phone support.

77 Piratebob February 3, 2012 at 5:14 pm

Based on comment 75 submitted by Judy I believe it would benefit us all if everyone coordinated a blackout of Pogo for a 48 hour period, I certainly would participate in this action if it would send a clear message to Pogo that their recent decisions and changes to the site were not exceptable to it’s customers.
I have been checking a lot of different forums about Pogo and it is very clear that the majority of paying customers are very unhappy with the most recent changes. Lets hope someone here is willing to coordinate these steps on a grand scale and get the ball rolling on a Pogo strike.

78 nansboys4 February 3, 2012 at 5:35 pm

I think this is a shame…….Whether they are busy with stupid questions or not, we do pay for this service, and I also had a problem with billing and it took 2 weeks for me to straighten it out. They may just see alot of people dropping paid pogo. I like pogo, but the more they cut, the more it makes me want to not renew with them……..

79 Cherrie_Lipgloss February 3, 2012 at 5:43 pm

So now what we are paying for in Pogo? We have lost our support, some times MUCH needed. Especially last year when they messed up MY account, I had to call twice to straighten it out. The email could NOT help me. The chat support I could have done without, they never seemed to know what I needed.

Embedded games, rank out to fast, no chat etc.

POGO has gone the way of Facebook, they a leaning on it more and more. POGO sold to EA games, and been down hill since. I got a free year this year of Pogo, so I stayed, but it is time to renew, I am not.

They do not listen to their clients, you can write about the changes …thousands do, they do what they want.

80 Martha February 3, 2012 at 5:43 pm

That kind of sucks. Us Pogo people are just as important.

81 Tracey Lyn Nunes February 3, 2012 at 5:48 pm

#75 Judi yes lets boycott buying anything including token items.I”m in..prettyvictim Tracey Lyn Nunes

82 eggfarmer February 3, 2012 at 6:07 pm

To Judi @75 and Piratebob@77 – I think thats a wonderful idea – however BH would have to set up an emotional support page for those of us addicts going cold turkey with no Pogo for two days.

Seriously though, if we want to make a point – the most powerful one is of course the power of money, so if we could gather enough support for a boycott that may make them listen.

But at the end of the day all we can really do is leave the site and play elsewhere, and I don’t know that any other site is any better than what we have at Pogo – but maybe others know better?

83 Traci February 3, 2012 at 6:25 pm

I have used live chat several times & really did not get the help I was looking for .. I really have to say MY best help has come from emailing them ! I think we all just need to give it a chance :)

I am sure if you are having trouble with a badge that many here on Badge Hungry would be willing to lose a game for you to get your badge instead of going to live chat to get the badge Come HERE 1st !

Hope everyone has a GREAT Weekend :)

84 rabbitandkitty February 3, 2012 at 6:26 pm

having been on pogo almost 8 yrs the times ive had to contact pogo through live chat was excellent,it sad it gonna go,i found live chat so much quicker,cause b4 i used that i used email and waited up to 48 hrs for a response.,im sure as a great community here we can help each other if we have probs.we shouldnt be attacting pogo it down to EA they the ones doing this it out of pogos hands.

85 papafrenchie47 February 3, 2012 at 6:40 pm

hi wow this is so bad for pogo to do this i just finished a m and m book and didnt get my super secret badge so how do i get that badge now anyone knows the e-mail address for pogo phoneing them was so much easier for me ok tc gb april

86 prinz February 3, 2012 at 6:42 pm

Martha # 80 We may feel that we are important, but sadly, EA doesn’t care about customers on Pogo, only the $$$ they spend. A good analogy would be that to EA, Pogo is the much younger sibling that mom forces to take with when they go out to play with friends.

87 Mrs. Mike Brown February 3, 2012 at 6:45 pm

They are going from worse to even worse!! Pogo is REALLY sucking lately. These embedded games are a pain in the @$$!! Now no live support. Every company I know of has a way of contacting someone live, whether phone or live chat. They are grabbing our money and running with it and punishing us while they run with all these nasty changes that they’re making. I can see my future with pogo short lived.

88 Lisa from Tennessee February 3, 2012 at 6:46 pm

I am in for a boycott. The more we pay the more they take away. If someone organizes a boycoot you can COUNT ME IN

89 mick b February 3, 2012 at 7:31 pm

we need to overload EA with e-mails and make them listen to reason -i have been with pogo since 2001 and have been thru many changes with them but this last year has been the worst for service and game issues i will not renew this year its a shame cause i really do enjoy some of the games–and i have been helped here in BH with issues when Ea/ pogo had no clue START SENDING THOSE E=MAILS LOAD THEM UP !!!!

90 sirron1957 February 3, 2012 at 8:13 pm

I’ve used the online option a few times over the last 3 years I’ve been a member and for the most part it’s been a very good experience….that is until about 6-9 months ago. Trying to explain a problem to the online rep was almost impossible at best. Eventually did get 2/3 problems fixed but not very easily. It was like they either didn’t want to even bother trying to help or didn’t understand what I was clearly telling them. So for me, the jury is still out on email support, almost has to be better then what the last 6-9 months have been like online.

91 ~*~Bobbi~*~* February 3, 2012 at 8:24 pm

I went back to Live Chat 4 Account Billing Info & we don’t have LC option like Pogo_Maul said.
So what I am getting is:
Pogo says *This* but EA says *That* & EA says *That* & Pogo says *This*.
It really does not matter who is to blame for this mess its going to happen anyway.

But, last year I noticed a decline in Pogo & it started with all the EA changes …(yes it did)….Help Page first & game problems & those were plenty, & then: Soon To Come Embedded Games, which they kept saying were much better (& I kept saying *No* not better, but TJMO on that format because it is much more difficult for me to play that way) & it seems to be the majority that don’t care for Embedded Format. Sure, we will *Learn* to play that way, but……The point I am trying to get across is *** (Me-Myself &-I :don’t Want to play in that format*

*Kat F* #64 …I still don’t know how to find anything in *Forums* it tells me to log in & I’m like ***HUH?????*** LOL & GR8 point about remote & screen sharing ! There’s no way to get something across via E-Mail when you can’t explain what is happening it *has* to be seen .
((((& besides,,,,,I wouldn’t know how to type in E-Mail what is happening if I don’t understand it myself::::Maybe I can just E-Mail a …*HUH?*… to them !!!! LOL !!!! ))))

IN CLOSING: I would like to say that when I need an Ambulance to take me to the Hospital I HOPE they respond to my E-MAIL real fast !!!
LOL
(Joking-To-The-Extreem-Y’All !)
xxx *B*

92 BillTrout February 3, 2012 at 8:44 pm

This is not a surprise to me. Not that their Customer Service has ever been able to help me anyway.

If you have a financial issue, please note that you have another option if you are not delivered what you paid for – disputing the transaction with your payment processor.

Let your payment processor do the work for you, and make EA pay attention when they remove the possibility of actually getting what modicum of help they had previously offered.

93 LindaKaye49 February 3, 2012 at 8:54 pm

I honestly think Pogo fell in the pits and all they can see is dollar signs. Do they really care about their members anymore, no. I have been a member for only 3 years and have seen Pogo go slowly down. Pogo better wake up as there is no company that is to big to not fall to pieces. Sorry, but this is really how I feel. Good luck gaming e1.

94 citylights2k February 3, 2012 at 9:14 pm

well, i wrote to Pogo letting them know of my shock & dissapoinment that there wont be “live chat” & asked them what happened to that “great new customer support” i kept hearing about? i guess they’ll be getting back to me within 24hrs! lol
not all my issues were resolved when i contacted “live chat” but most of them were and it was taken care of right away right there!
lets hope that if enough people write them it will be brought back!
have a great week-end everyone

95 Pam February 3, 2012 at 9:22 pm

Oh…. another thing they have taken away! And 99% of the time I have a pogo issue, it is NOT covered on their EA website…. Great…. I just got an answer that it would cost me $38.00 for someone to answer my question about this lack of support. C’MON FOLKS!

96 Just Breathe February 3, 2012 at 9:28 pm

I am all for the boycott. however, I think they won’t get the message unless it is at least 72 hours. Or perhaps people stop buying gems and gem items for an indefinite amount of time. I think a halt in gem sales would catch their attention.

97 Cindy February 3, 2012 at 10:49 pm

This is a large concern for me as I have a dispute on file with them regarding a violation against my account. I didn’t get much help when talking with a live person, now I fear I will get NO help at all!! This doesn’t surprise me though as EA has no concern for the paying members of Pogo.

98 Paris February 3, 2012 at 10:53 pm

Maybe if we contact Electronic Arts corporation directly and flood their phone lines and e mail maybe they reevaluate Pogo Customer Service .

Here is the info I found for their corporate office

209 Redwood Shores Parkway
Redwood City, CA 94065
United States
Phone: +1.650.628.1500
Fax: +1.650.628.1380
Contact us
Url: http://www.ea.com

99 Krissi February 3, 2012 at 11:12 pm

Very, very sad…..but not unbelievable. Tisk-tisk EA.

Krissi

100 discoshow February 3, 2012 at 11:19 pm

whatever happened to the good old days of the pogo help at the pogo page you emailed a question and they would answer in 24hrs to youe email so simple ?

101 casinonut7687 February 4, 2012 at 12:04 am

This is about the last straw. I have been trying to get help from Pogo since March, 2011. I finally (after my credit card was compromised and only the one used with Pogo) did I start getting any help thru Live Chat.
I have several case numbers and the problems have not been resolved as yet on any of them. I do not get credit for Spin Tokens in First Class
Solitaire. It tells me I have a popup blocker in Jungle Gin, plus have minimized my game(none of which is true, even thru Pogo popup blockers test). I have been with Pogo since 2003. I had played with some other game rooms and I will go back, and leave pogo. I have NEVER NEVER gotten any help from POGO thru emails.
Pogo wants our money, but they don’t want to give anything in return.
Games that freeze, kick you out of the game your working on for a challenge, don’t give you the credit for tokens or challenge; but they do not want to answer a phone or have a Live Chat. This does upset me terribly. I even had a friend to email them for me a year ago, and still got no answer from them.
This is terrible, terrible customer service.

102 Pixie February 4, 2012 at 1:30 am

This evening I actually got onto chat via leveling up, it said my wait time was 20 minutes but took over an hour. When I stated what my problem was Brandie said she could not help me as she can only help with “skill”, not sure what that means. I said: Please express my displeasure to your superiors and let them know I will not be renewing my subscription. She said she would add my comment to the long list she already has. I then went into my account and removed my credit card information.

Perhaps that would be a way for us all to give them an idea of how unhappy we all are. Remember when they rolled out the “if you sign up for automatic renewal by keeping your credit card on file we will give you gems and an extra month”. If during the next week everyone deleted their credit card information perhaps that would send a message. You can always put it back later.

Just an idea.

103 CaptHitsugaiya February 4, 2012 at 5:16 am

Now they show us what they really think of us: a wallet with legs.

I don’t think I’ll be renewing my Club when it runs out.

104 Carolyn February 4, 2012 at 5:28 am

Wow! As everyone is saying, just another thing Pogo is taking away from their paying customers. My sister & I were just talking about not re newing our memberships. We both hate the embedded games and as eveyone is saying, pogo keeps taking things away. What a shame!

105 rut984 February 4, 2012 at 7:11 am

i am very disappointed in this move to remove live chat and phone service. pogo is not living up to anything lately. i too hate the embedded games. i am thinking of not renewing when my time is up. too much headache anymore. i hope they get lots of complaints over this.

106 mmc083100 February 4, 2012 at 8:15 am

I think It is awful that you cannot talk to someone in pogo. The e-mail doesn”t get answered within twenty four hours and if you have another question by the time it gets answered your badge week is up and your problem hasn’t been solved. Is this what we are paying for?

107 Phil February 4, 2012 at 8:48 am

E.A. makes millions of pounds of profit yearly,and if it wasnt for people buying Mini Stuff,Personal Badge albums and M n m badges Pogo would be in trouble
We are told that all money made into Pogo is ploughed back into the System
well id like to know where is goes,pogo is a cash cow these days with little return

No proper new games for nearly 2 years
More and more games requiring additional payments to play on
so come on Pogo why take away stuff we have always had
Pogo used to be cool,but more and more cracks are appearing in this once great site,alarm bells should be ringing in everyone’s ears

108 Phil February 4, 2012 at 8:51 am

And also Embedded games which 90% of the Pogo community hate
shame Pogo doesn’t listen to its customers anymore and just carries on regardless of what anyone thinks

turn back the clock Pogo else you will be losing many many people

109 Gecko February 4, 2012 at 9:19 am

Well, I was borrowing a friend’s iPad to try this week’s challenge and holy cow does Pogo have some serious problems with that game – but it took me longer to dig through the help site and I STILL never found the iPhone/iPad help section! (At least for email.) So I’m not holding my breath, but I sent a random email and maybe it will get to the right person… like many here, I’ve never gotten email service to HEAR what I am saying.

110 GenieBn2 February 4, 2012 at 9:38 am

josie david #81
pogo cannot “send ea to the door”. If anything it would be the other way around. EA is the parent company, they own pogo and therefore they can do as they see fit. Even though I am in no way surprised by this move, I do find it very unfortunate. We’ll all have to wait and see if there are any improvements made to the efficiency of the email support. I think the best we can do right now is write letters to the editor expressing our disappointment and concerns. I doubt anything will come of it, but at least we can try.

111 Handukka February 4, 2012 at 9:43 am

EA ruins everything they put their hands to. They don’t care about the customer, only the dollar. Pogo has really gone downhill since I began 8 years ago. Essentially no new games, embedded games, some with no chat, and now no phone or live chat support. I had great experiences with live chat in the past in explaining problems that I was experiencing. My renewal is coming up later this month and I am seriously considering not renewing. It’s sad but I am not getting my money’s worth any longer. So many of my friends have not renewed. Less and less people playing now. Sad. And EA, shame on you for letting Pogo slide into potential oblivion.

112 Erin February 4, 2012 at 10:34 am

Everyone here is expressing great opinions; the problem is, Pogo/EA is unlikely to hear them. If you want your voice heard, you *must* write to Pogo. Follow Lura’s link at the bottom of her original post and email the editor. Don’t like the embedded games? Email the editor. Angry at how they’ve trashed customer service? Email the editor. Disappointed in what they’ve done to one of your favorite games (*cough*ClaireHart*cough*)? Email the editor.

Long story short: Email the editor and make your voices heard!

113 Sjaan13 February 4, 2012 at 11:50 am

I agree with Erin (112) . Email the Editor. If I was the Editor, and everyone on Pogo site send me an email some one up higher would hear, but at the same time if you complain also give them praise if they did do something right. I got just see if I opened by email to get over 10,000 emails in one day.

Sometime ago I did have a problem. I gave a gift of a 6 month subscription to a friend. Did not do thro from the beginning of me trying to get a hold of pogo to when the gift was given took 4 months.

In a day and age where we want problems solved now it does not always happen. I not defending pogo or EA with no longer having live chat Since I have heard both good and bad. Good being when you phoned complaining how hard the badge was or no time them giving it to you. To me when I was so mad at them for not contacting me about the gift of a subscription.

Anyway this is my 2 cents.

114 BrendaH February 4, 2012 at 11:52 am

I agree with writing to the editor. I have already done that & hope anyone dissatisfied with where our Pogo has been taken by EA also writes.
I also agree that nothing will actually be done about it as it is no longer controlled by Pogo.
Poor Tahd!

I DO, however, believe that the subject will, at least, be addressed in Letters to the Editor, if only to tell us the usual…”sorry, but”

Far be it from EA Pogo to give paying customers necessary information or make any kind of ANNOUNCEMENT about all of these recent changes.
Oh wait, maybe they put it on Facebook…..hmmm

I read that it was announced in forums. Sure, try navigating THAT useless mess!!!

This really has made me so sad.
EA is taking away so much more than anyone there will ever comprehend.

115 Monet February 4, 2012 at 12:23 pm

There is no phone or chat support so how am I supposed to find out why there is a “X” second delay on starting an embed game? This delay is typical of free Pogo. Waiting for days and hoping my email is read and answered is a poor option.

116 Betty February 4, 2012 at 12:38 pm

I used Live Support last evening, solved my problem. I also asked if Live Support was going away, I was told No……

117 popcornlady February 4, 2012 at 1:40 pm

this isnt anything new ppl! pogo has gone back to its old way of problem solving.
live chat was always a beta option.
if you ask me its not that bad. not when you consider that half the ones who answer live chat dont speak or understand english, dont really solve your problems, or just plain dont have any kind of answer whatso ever.
its simply means that the player community will have to actually watch how they do their pogo activities such as badge purchases gem purchases and everything else and learn the 800 customer support number. same ol same ol.
and for the record the ea help system has been a bust for me anyway. i could never get live chat support once it went to ea games help center.

118 Where there's a Will February 4, 2012 at 2:32 pm

@ Popcornlady #117

The 1-800 number will no longer help Pogo members. As posted by pogo_Maul:

No Phone Support for any issues

119 Kat F February 4, 2012 at 3:00 pm

It’s Saturday….My Letter to The Editor was just sent.

Has everyone sent theirs? This is too important to ignore.

Are we going to be heard? YES, we will.

Will it make a difference?
Don’t know, but the only thing we can do is TRY!

HAG weekend. :)

Hugs to ALL, Kat F

120 Mrs. Mike Brown February 4, 2012 at 4:08 pm

I just talked to live chat about another issue. They were quick and said live chat will continue. I’m confused.

121 Susie February 4, 2012 at 4:22 pm

Very sorry to see this happen. It’s always better to talk to a live person.

122 Brenda February 4, 2012 at 4:26 pm

Why are they doing this ? We pay alot to play the games on Pogo and thenwe get treated like this…And I DO NOT LIKE THE EMBEDDED GAMES…What has gotten into EA and Pogo? Why should we pay good Money to be treated like this..I still play the games and enjoy playing them…But I just don’t understand Pogo and EA…Of couse this is only my opinion…Thank You

123 JustaGame February 4, 2012 at 5:14 pm

I am in total agreement with the idea of boycotting, as far as buying gems or spending anymore money on Pogo, as a way of showing our frustration and disappointment on this decision. I haven’t always had the best outcomes from LC or phoning Pogo, but it was far better to be able to get some immediate, personal contact and I got good results the majority of the time. I really HATE the idea of going email ONLY! I can’t help but think about companies like Sears and the way their business began to go rapidly downhill after they began to make cutbacks in their customer service! Look at where they are now, joining up with Kmart trying to keep their heads above water, and in many places having to close stores down! IMO I really believe this factor was the main reason for their downfall.

So, I have come up with another way to show our disagreement in unison on this matter. I am making a mini stating my opinion and would like to ask others to join me. It may not make a difference in the long run, but they will know exactly how we feel. Then more people that see our minis this way might join us. I also agree and will be sending a message to Thad. We can’t just sit back and hope this will change if we aren’t willing to do anything about it.

124 Dennis Chenier February 4, 2012 at 5:40 pm

We (the Pogo community) have to do something before it’s too late. If there is anyone who has any ideas on how to get pogo to REALLY listen to us I’m all ears. Pogo is going downhill and fast. It sickens me what Pogo has become and am seriously 2 clicks away from closing my account (I’ve been with them since January 2000). Let’s end this madness fellow Pogo lovers.

125 Indy Cindy February 4, 2012 at 6:08 pm

I have never had a problem emailing or sending a message through pogo’s help center, past or present. Just make your point politely, giving all the information you can, and within a day or so you might be surprised at the response you receive. This has always been my preferred method of getting help. Without exception over many years, any issue I have asked about has been resolved to my complete satisfaction.

126 Joyfulellyn February 4, 2012 at 6:11 pm

I think it’s a great idea to create mini’s to express how we feel. I also think we should make sure those community members that aren’t BH visitors, but visit the forum get it on it too.

127 jigsawing February 4, 2012 at 6:11 pm

I have just written my letter to Tahd. I focused my concern on the fact that, without adequate and timely Customer Support, purchasing Gems for Albums, M&Ms, Special Editions, etc. seems like buying my own misery if there were glitches and tech problems with my challenges. I’m on my own, and it’s an unsettling risk. At this moment, it looks like dabbling in free play is the way to go. Unfortunately, there also goes the thrill of goals and challenges.

EA’s Achilles Heel is income from downloads and Gems.

128 ~*~Bobbi~*~ February 4, 2012 at 6:27 pm

The point of having a real person to speak with or even live chat is for the things that happen that you need immediate attention with.
Doing a World Class Solitaire really easy badge it did not register any of the 10 wins needed at all / re-booted/ de-activated/ re-activated / etc & still noting. It was only win 10 games geeze that anyone can do in their sleep ! but nothing made this badge show any progress so off to do a different one & maybe it will work next week, but …if not? I guess an email will be in order, but I know they will email something dumb back like : *Did you activate the game?* ……UGH!!!!
This is a *Game* Site after all! & if the game don’t work properly a game-rep is needed to fix the problem & if …*Only IF* its necessary to get the badge *Because the Game didnt show Progress*

129 ~*~Bobbi~*~ February 4, 2012 at 6:37 pm

$$$$$ Oh By The Way Pogo $$$$$

$$$$$ I buy the 5 additional personel badges every week & have done that for a year now $$$$$

$$$$$ But from now on I won’t be doing that & 6 people that I know will no longer be doing that $$$$

$$$$$ If I am only *ONE* person & *SIX* more that I know won’t be doing that…..Just think on those other 6 people that know 5 to 10 more people and those additional people who know more …..Keep going, it keeps multiplying $$$$$$

Boo-Hoo…..No more Cha-Ching 4 Pogo $ its more like Cha-Clunk!

130 Joyfulellyn February 4, 2012 at 6:46 pm

#123 JustaGame ~ made my mini pogo name same as here if ya wanna check it out :)

131 BrendaH February 4, 2012 at 6:48 pm

I already have a protest mini, wore it 2 days.
I now have on a super bowl one until tomorrow.
Then I will change back to my protest mini and will wear it for Valentine mini event too. Of course I won’t be ‘chosen’. It’s just one more way to get my displeasure & opinion across.
BrendaH / screen name Duxqac

132 AngelBear19602 February 4, 2012 at 7:10 pm

Someone got their wires crossed. I just live chatted with pogo and they told me that live chat is staying for pogo only and emails. No more phone calls. They helped me with my issue. Just wanted to get this cleared up.

133 Judi February 4, 2012 at 7:10 pm

I feel that boycotting Pogo’s paid items is a good idea but that
Letters to the Editor are kind of useless for 2 reasons:
1. Pogo already knows the problem (ya think?).
2. Pogo does not care.

As long as we keep our complaints on Pogo and Badgehungry, only other members will see them. We need to get the message out to the public, where people are thinking about joining and companies are considering advertising. Bad press is not something any “profit motivated” company wants. There are several sites out there that take Pogo complaints. Just google Pogo Complaints. Facebook would be another place to voice dissatisfaction. E-mailing the companies that sponsor free tokens and other promotions would also be a way to get Pogo’s attention, eg. letting Coke know why you will not be buying their products to get free Pogo subscriptions. Maybe Pogo will realize that IF WE’RE UNHAPPY, WE WILL MAKE THEM UNHAPPY, TOO.

134 Greg February 4, 2012 at 7:42 pm

To paraphrase the great movie “Forrest Gump” …Stupid is as Pogo does.

What Pogo does need to do is stop everything it is currently doing. Fix all their known issues that date back several years. Error check everything new that they are working on BEFORE the release it to the public.

I for one have gotten sick and tired of the same lame excuse of the week from customer support and TAHD.

I guess when one considers themselves to be the ‘gold standard’ one no longer has to worry if the product they produce actually works.

135 Tracey Lyn Nunes February 4, 2012 at 7:48 pm

I’m with Judi#133.We need to let these company’s know how pogo is treating us.hurt them in their pocketbook!! Also we have made minis in honor of our no phone support(custmer service at Pogo)I’m taking my 2 accounts to the v day mini even on the 9th..Tracey Lyn Nunes.

136 Lura February 4, 2012 at 7:49 pm

I’ve got chat log after chat log after email transcript from this entire week stating the same pasted script one after another, and each one says “Unfortunately there is no longer phone support or chat support for Pogo”. Pogo_Maul posted in the “official forums” that there will be no more phone or live chat support for Pogo games issues.

Edited to add: Live chat does continue on, for Club members for billing and payment issues, and for other EA issues. There will no longer be live chat or phone support for games, badges, technical problems, etc. And *that’s* the biggest problem IMO.

137 Judi February 4, 2012 at 7:57 pm

My friend went to live chat and this is what she said:
Clicked on help and this time I got in in 4 min. Spoke to Christopher very nice person and he said how sorry he was his hands are tied right now can not help people anymore does not have the tools to do it..and he said I know what u r going through so many people are coming here and so unhappy about this issue..and he said he can understand..we talked for a little while and then I told him since your hands are tied I don’t want to waste your time so have a great nite and he wished me one too and thanked me for being understanding with him..

138 AngelBear19602 February 4, 2012 at 9:13 pm

Well I talked to a guy named Jagtar, and I kept the conversation in an email stating that live chat is still available

139 Joyfulellyn February 4, 2012 at 9:59 pm

@Lura(136) I totally agree with you. I said in the forums that when there are issues with the weekly badges/games by the time they do anything with our email notices, the badge will be over.

It’s a very sad state of affairs.

140 JustaGame February 4, 2012 at 11:06 pm

Joyfulellyn, I LOVE it! Very nice job. I also do the Amazing Mini contest every week and will be wearing my mini in protest! Sorry, would love to ask you to take a look at mine, but because some Pogo employees do come here from time to time, I choose to use a name other than my Pogo screen name on BH. Just my personal choice. But I now see a lot of my friends are changing their minis also. Like I said before, we may not make a difference, but I for 1, choose to go down fighting. I will voice my displeasure very strongly on this matter.

141 nicenicole727 February 5, 2012 at 1:25 am

I dont like calling and dealing with the ppl anyhow they take forever and ur holding for a good half hour, only issue i get is not getting a MNM completion badge so i email and get it within and hour ive never not had an email answered.

142 mazzy28 February 5, 2012 at 2:34 am

tell EA does not stand for easy access pogo never has been

143 BrendaH February 5, 2012 at 8:46 am

Another way to get the info to many other members is through Daily Hotshots.
I’m going to do mine with some reference about EA taking away paying Pogo support every day.
I don’t need more backgrounds or goodies & couldn’t care less about winning more useless tokens.

144 popcornlady February 5, 2012 at 9:31 am

i tried to post this info here a while back. but it didnt make it maybe it will now.
when ever i have had a real big issue that pogo does not seem to be able to cure i go right over to the big wigs on ea.
they are the
world wide expeirence guy
and the world wide customer suppport guy .

you can find them if you go to the press room dept, at the bottom of the ea homepage click on contact us over in left side column. they are on the top of the page. if you really want to be heard about this then this is the place to go. its email only but they are quick. youll get a response in a few hours versus a few days. and these are the ones to go to

145 popcornlady February 5, 2012 at 9:39 am

i would go to these guys with every single thing related to pogo. after a short time of them addressing this stuff there will be some kind of turn around on this if they have to actually keep doing a job that used to be done bu people under them! id be very surprised if they didnt fix this asap!
got to know right people to overwork!

146 popcornlady February 5, 2012 at 9:45 am

ignore the referral to ea help support. youll still get the email through with a solution!

147 popcornlady February 5, 2012 at 10:01 am

lol i just sent my email to the worldwide customer support guy ! if you can make them work at something they once had others doing it will change what they do! id go there with everything related to pogo. tell your friends!

148 Shaddow February 5, 2012 at 10:31 am

…so…i’ve been a member of Pogo since 2000 and a Club Pogo member since ’04 and have to say, Pogo is getting too expensive, if you want to get alot of badges or mini stuff, and less bang for the buck.
But the biggest thing that bothers me is the embedded games. I play Pogo while watching espn3 or reading stuff, which is easy to do w/ windowed games but a real chose w/ ebedded ones.
I quit buying most mix-match badges and albums cause it became impossible to keep up.
Now I wonder if I should just not renew this year…

149 Kathi February 5, 2012 at 11:55 am

I have been a member of Pogo since the beginning. When I used to use chat or phone, it was for a very specific reason, not found on any FAQ site. Many times while using live chat, that could start a dialouge between me and a Pogo person. I got many a canned answer until I demanded someone actually read my question or problem. Then Pogo came up with Custer Experience and things went beautifully. I am so sorry we no longer have live support.
Please refer to the forum page “mini contest” and see EA Christopher’s response to a problem on Friday with no judges in the mini contest. I guess we as customers no longer matter. Since immediate support was no longer available, many people spent up to 3 1/2 hours in a room waiting for a judge who never came. Christopher from EA stated he guessed that we could choose to no longer support EA Games, wow that is customer service, sad huh.
Sadly that is most likely why I see so many people on the facebook game sites.

150 corynne February 5, 2012 at 1:26 pm

Lura I have played pogo games before it was called pogo it has always been the best but do not like the embedded games and the last year has been very bad it is like it is going down hill I have noticed the changes more since they went to facebook I have only called twice in all of those years and those times they could not help me as for the forms I can not make heads or tails of that. I justed wanted to put my 2 cents in I hope whoever is in charge of POGO reads all that has been posted here also Lura you do a wonderful job and I have gotten more help here and tips theb with pogo

151 Cheryl B. February 5, 2012 at 1:36 pm

I was probably one of the first people to discover this latest Pogo snafu (quite by accident) on Feb. 1st. My question “What Now?” is on the Q & A section of this site. Since it’s now “official”, I would like to express a few thoughts.

When my membership comes up for renewal shortly, I will NOT be renewing, as I have been paying out-of-pocket for years now and have never, ever gotten free Pogo. I have also purchased a goodly amount of Gems and stand to lose all that I’ve “earned”, but I truly don’t care anymore.

I refuse to support a gazillion dollar mega monster company that does not give a hoot for ANY of it’s customers (this is not just Pogo members, it extends to ALL EA games, Origin, etc etc…just look up the Internet). I will not put up with a company that is riddled with problems that it does nothing to correct, while touting the same old “tired” 1.5 million Club Members and 35+ Exclusive Club Pogo games to potential, unsuspecting “new” members: that is now resorting to “ancient” games from it’s latest acquisition (PopCap) while putting us in a virtual “prison” (minus bars)…IF we can get the keys to the prison in the first place…i.e. access to the “embedded” games; that is increasingly putting out PayToPlay games which (to me) cost REAL $$$$ to buy useless items with “virtual currency”. Basic membership doesn’t cut it for me anymore and it’s just a matter of time before this once stellar, spectacular, innovative internet game site closes it’s “virtual” doors forever. There’s lots more that we all know about, so I’ll let it rest at that.

I want to emphatically state that this is MY personal stance on the “issues” that plague Pogo. I have always believed that each individual who has joined Pogo (free or Club) has done so voluntarily based on their expectations and should make the decision to stay or quit based on how much “bang for the buck” they are getting. I don’t think anyone should be swayed or criticized by what other people post on this blog or any other. I do NOT intend to start any arguments about 11 cents a day and how Gem buying members keep basic membership low (been there, done that myself…literally…have kept many a lucky Club Pogo member afloat with my uselessly spent, hard earned dollars). This is the way I choose to go and everyone who decides to stay or quit should be able to voice their opinions and given due respect.

I will be away the rest of the day, so will not be reading the rest of this thread. I SINCERELY wish each and every one of you all the very best with your Pogo “EXPERIENCE”!

Thank you, as always Lura, for everything you and this awesome blog have done and continue to do. Long may you prosper! AMEN..lol.

152 Bingie41 February 5, 2012 at 2:11 pm

I discovered I was short of 2 mix and match secret badges, I sent and email to ea and within 2 hours 2 secret badges had been added to my badge collection. The help from is very confusing, took some time to figure it out…

153 crackerjack February 5, 2012 at 4:28 pm

I sent an email this week about a true bonified time sensitive issue,still have no response….mmmmm..club pogo members deserve better than that !!

154 Madison February 5, 2012 at 5:02 pm

I once wrote to Gregg Steinhafel, CEO of Target. I had no choice. If you look for it, you will not find Target Customer Support links anywhere on the Internet and if you do get a phone number, forget it, you will not be able to understand the person at the other end, much less explain your problem. I explained the problem to Mr. Steinhafel….trying to find CS. Someone in his office (I guess) gave me a customer service link and I was soon communicating with a person there, who inspite of not wanting to help, had to, because it came from the CEO’s office. He sent me a one-liner back with his name at the bottom. I have saved it just to remind myself that I didn’t make this up :)))))))
Target is a pretty big outfit and if a “little person” like me could get the attention of the CEO, I’m sure there are MANY MANY ways to get EA to sit up and take notice. Many have already suggested HOW TO here. If people are REALLY serious about their Pogo situation, forget the Editor…go straight to the top. Write to the CEO….send him TONS of email on a daily basis. Have his entire office working on sorting out mail and replying. He’ll discover in a hurry why paying customers need support.

At the other extreme, if even mom and pop operations on the Internet and in real like can provide CS to their “valuable” customers, a behemoth as big as EA has no excuse not to. Whether you use it or not, CS is a built in component of ANY business company

It’s Put Up Or Shut UP Time. I’m shutting up. Taking all my Pogo “revenues” from subscription to Gems and donating to a worthwhile charity that can actually USE it…for good, not greed!

155 Nina February 5, 2012 at 6:34 pm

I have never seen, touched or had any contact with a Pogo Gem. Ditto for a badge. These are digital images that we pay real money for. Not tangible in the least, but supposedly in existence “to enhance the avid Pogo member’s experience”. To the best of my knowledge, enhanced means something that “goes beyond” or “delivers more” than an average standard.

I have paid for my “enhanced experience” for many years under the assumption that it brought me products and services that were not available to the general public. Taking away ground level, basic CS options and leaving me to fend for myself when I need IMMEDIATE help is not my idea of “enhanced”.

Done, finished, kaput, sayonara, arrivederci, bon voyage, auf weidersehn, goodbye Pogo!

156 Jerbear February 5, 2012 at 11:46 pm

I guess that means the same NO quality of CS we’ve became accustomed too?

157 Ms T~ February 6, 2012 at 12:17 am

Anyone have a number so I can call pogo? I dont care if they wont answer I need to try a email will not fix my problem, I lost 750 gems I bought yesterday they were there and I went to the mall just a bit ago to buy something and I had only 6 gems I didnt spend $40 for giggles…I am very angry here. Anyone have a number please, ty for your time. Hope you all had a great weekend.

158 Paris February 6, 2012 at 10:39 am

MsT ,157

Here’s the phone number I have for Pogo 1-866-543-5435.

Hope it works.. Sorry about your Gems

159 connie February 6, 2012 at 11:09 am

not only this now they want us to buy gems for more levels on some games and buy gems for powerups we pay for pogo this is awful

160 Janie February 6, 2012 at 11:27 am

Ms T….so sorry…..I would try the Q and A page….maybe someone there can help…..you can go to help for billing questions, I think….jum

161 ben February 6, 2012 at 1:50 pm

i just went on live chat as i didnt get my completion badge for completing my mix and match album, i spoke to someone and they awarded me my missing badge and also gave me a 15% dicount code for the Origin Store for the inconvenience caused. :)

162 bungy2002 February 6, 2012 at 6:27 pm

I just contacted Pogo through live chat. It still works. After I got my problem solved, I asked the person that was helping me if live chat was going to be deactivated.

The answer she gave me was don’t believe the rumors. Hmmmm!

163 Lura February 6, 2012 at 6:35 pm

Never mind that this “rumor” we’re not to believe came straight from the mouth of a Pogo employee.

http://forums.pogo.com/viewtopic.php?f=110&t=37900

Perhaps they haven’t told some of their staff they’re about to be canned.

As has been stated by Pogo Maul, live chat — which serves Pogo and other EA games/sites — will remain as far as Pogo is concerned, but only for payment issues for Club Pogo members. So when you ask if live chat us going away, no it’s not because it’s EA’s support chat too. Pogo Phone support is going away entirely. Unfortunate, but not a rumor.

164 Ms T~ February 6, 2012 at 7:23 pm

Tyvm Paris, I had that number thought maybe someone had a different one but I was told by POGO there is NO PHONE support any longer, I did do live chat and they had no clue as to where my gems are as it says they were removed!!!!! So live chat gave me a coupon as well for 15% off why would I want to buy a game when I cant get my GEMS and PROPER support?!? I gave them $40 and they cant fix or find the problem, So I am trying the email thing. They really dont want me to go there cuz it would not be pretty. LOL especially if I messed up my hair.

165 Ms T~ February 6, 2012 at 7:47 pm

When you call and try to get through to a number all their numbers and forwarded to the same voice mail and when they lady talks about Madden, Orgin, and Sims press these numbers and not once do they say and for POGO press 7 you press that 7 and the way she says GOODBYE its like POGO is not important and they dont care it is terrible as I feel becoming a member we have signed a contract, and that contract says I can play games and be provided with great CS as when I joined and so I feel they have DEFAULTED on a contract between me and alot of people. I am so beside myself. I pushed 1 for Battlestar or whatever game that was they have Live Chat Support… What the heck. Can I cry now.

166 MomsBassetHound February 6, 2012 at 8:09 pm

Ms T #165 – Call your credit card company and have them reverse the $40 charge. That should get Pogo’s attention.

167 citylights2k February 6, 2012 at 8:19 pm

ssry Ms T~ if you paid with credit card-try contacting the credit card company & disputing the charges as Pogo did not give you what you purchased or rather took them away!
hope that helps a bit!
gl

168 michelle February 6, 2012 at 9:01 pm

I am not at all surprised by this, but I am frustrated! Like others have said how many generic responses will we endure before our issues are fixed? I have (mostly) been patient with the issues that they haven’t resolved but this new form of “help” really bothers me. I am down for a Pogo boycott as others have mentioned as I want to do my part to let them know I am not happy. I have emailed the Editor and left a comment on Pogo’s facebook page voicing my displeasure.

Lovetheavs420

169 Ms T~ February 6, 2012 at 9:11 pm

Thank You Mom and City, The thing is as well is when I looked at my gem transactions they as well took some off BESIDES what I purchased and I dont know why and you can see as plain as day they had to do it all manually, Im just upset But Appreciate Ya all letting me vent and helping, Thanks Lura!!

But My tip to you all is to keep a close eye on your gem transactions you can see when you look at your profile.

170 Steph February 6, 2012 at 10:34 pm

Good luck with Pogo questions by e-mail. Pogo didn’t bother to respond at all when I needed their help. They also didn’t have the answers to my questions in their Q & A section. Pogo is more interested in finding ways to charge members than to help them.

171 jigsawing February 6, 2012 at 10:44 pm

I have a few gems left. Will use them very sparingly until I am assured of adequate Customer Support. If that’s not forthcoming, not another cent to Pogo.

172 jigsawing February 6, 2012 at 10:47 pm

P.S. It’s my immune system. Their disinterest is contagious.

173 Arnold Wright February 6, 2012 at 11:05 pm

I’ve been a member of Pogo since2000 and for some reason I cannot sign on to Pogo says I’m either putting in wrong password or user name but they took my money for my Pogo payment yesterday. I would like some kind of answer and why do I have to sign on via Facebook.
Thank You
Arnold Wright

174 Loretta February 7, 2012 at 8:06 am

I’m at end of my rope w/pogo & ea.We deserve customer serv.as most questions cannot b answered by stupid & long time consuming emails when all it takes is “a live person” w/a ph.#..if everyone of us would stop using pogo just 4 one day in union w/ea.other then pogo would get a grip on reality. I feel cheated,deceived & belittled by pogo now that dummy me here has pd.fortune in $$ 4 badges,minis etc.well thats stopping now..other than monthly charge 4 using dumb pogo good luck on getting another cent fr.this girl..Myself & all pogo ppl.deserve better than this crap..Shame on pogo & myself 4 finding this ungrateful site..good luck 2 fellow pogo customers..

175 Loretta February 7, 2012 at 8:30 am

This is last straw that broke camel’s back.Dummie here is not buying another badge,mini item,album etc.fr.pogo.Your help site is the worst on web & u could afford cust.serv.& live chat but u are 2 greedy & dummie me fell 4 it for 5 yrs.yep I’m a fool but no more.I will pay monthly charges 2 stay member but my $$ will go 2 things that I truly need more than pogo’s crap.Pogo/EA started off descent but their greed got in the way of caring 4 their customers.Without us there would b no pogo.Hopefully all of “together”just pick a day & stay off their site then they would take us seriously.God bless all the pogo community but we cant keep letting EA/pogo & their greed for $$ & web power hurt what was once a grt.site.Also,we pick “a whole wk.” & nobody buys anything fr.pogo then they will get the msg..svs but its over when u cant even make a ph.call 2 the very ones whom u r paying your hard earned $$ 4 their salaries..God bless ev1.

176 skye February 7, 2012 at 10:50 am

well – i used it and it worked ok for me. i had put off asking for the two super badges due me for mix-n-match albums. when i saw this post i thought i would try out the new method of communication.

i used it Friday 2/3/12 – i never got an “answer” so to speak but this morning two new badges are in my album (nether of them are the ones i asked for) – one of which is not on your list the name of it is POGO LAND
so unless with the changes Pogo made overnight during maintenance and everyone got badges due them – this method worked for me.

177 ang February 7, 2012 at 12:25 pm

Chat seems to be working again.. I am currently chatting with someone about those missing M&M badges as well as getting the badges for the old downloadable games that I paid for and no longer connect with Pogo..

178 Antivirus8 February 7, 2012 at 1:05 pm

They say they can’t help with the report abuse issues as they don’t have the authority, so email them. They are comfortable with all the other issues regarding Pogo.

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