Update: You can now reach Live Chat directly — when it’s open — by using this link: http://help.pogo.com/chat
We all know how bad Pogo’s customer support is: it’s really so, so, so bad. You might ask a simple question and end up with an email chain of replies back and forth for days. People have often commented that Pogo’s Live Chat, when available, is a much better alternative because you can chat in real-time with a Pogo customer support representative who will assist you with any problem you have. You’re able to respond to their answers with additional questions and get your problem solved without the email back-and-forth.
The problem is, nobody seems to know how to get there. Most of this is Pogo’s fault, they’ve hidden it deep under an “Email Us” link with no mention of Live chat anywhere on their site. Here’s a detailed, step-by-step instruction guide to reaching Live Chat so you can get the help and answers you need from Pogo:
- In the upper right hand corner of any page on Pogo’s site, click on Help. That will open the Support Home Page.
- From the left sidebar of the Support Home Page, choose “Email Us”. You may be prompted to log in again. Do that.
- Choose your game and category using the dropdown menus.
Here’s where it gets tricky. IF Live Chat is available, the option to either go to Live Chat or Continue with Email will show up below the dropdown menus. It looks like this:
If the Live Chat option doesn’t appear, then Live Chat is not available at the time. You can either continue with an email or repeat the process above during the Live Chat hours of operation: 6am to 10pm Pacific.
Hope this helps. May all of your customer support problems be resolved!
Filed under: general